Enterprise CSM: AI-Driven Growth & Adoption

Gorgias; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Gorgias is hiring an Enterprise Customer Success Manager to partner with a portfolio of ecommerce brands, guiding product adoption and AI-powered workflows. You will align with business goals, optimize support operations, and drive long-term growth.

In this role, you’ll collaborate with Sales, Product, and Support to surface insights and improve customer value, while maintaining data integrity and proactive renewal management. A strong SaaS background helps you excel.

Qualifications

• 5+ years in Customer Success, Account Management, or similar roles (informational)
• French is a plus
• Experience managing multiple customers in a SaaS environment
• Strong communicator who can run structured conversations with customers
• Curious and proactive – you like getting into the details of how things work
• Comfortable balancing strategic conversations with hands-on execution
• Experience with ecommerce brands or support operations is a plus
• Passionate about technology, automation, and the future of AI in customer support
• Motivated to continuously learn, improve, and contribute to a growing team environment

Responsabilités

• Customer Partnership & Account Management: manage a portfolio of ~50-60 ecommerce customers and build relationships with key stakeholders
• Product Adoption & Optimization: drive adoption of features including AI, automation, and integrations
• Customer Health & Risk Management: monitor account health and identify risks to prevent churn
• Operational Excellence & AI Enablement: maintain data and leverage AI to improve efficiency
• Cross-Functional Collaboration: partner with Sales, Product, and Support to drive outcomes

Connaissances

Customer Success

Account Management

Communication

Curious

SaaS experience

Description du poste

Gorgias is hiring an Enterprise Customer Success Manager to partner with a portfolio of ecommerce brands, guiding product adoption and AI-powered workflows. You will align with business goals, optimize support operations, and drive long-term growth.

In this role, you’ll collaborate with Sales, Product, and Support to surface insights and improve customer value, while maintaining data integrity and proactive renewal management. A strong SaaS background helps you excel.