AI-Powered Enterprise Customer Success Manager (Ecommerce)

Gorgias; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Annual L&D budget

Access to premium AI tools

Résumé du poste

Gorgias is seeking an Enterprise Customer Success Manager to partner with ecommerce brands, guiding product adoption and AI-powered workflows. You will manage a portfolio of 50–60 customers, align with stakeholders, and drive long-term value while ensuring renewals and growth.

The role emphasizes strategic advisory, hands-on execution, and leveraging AI to optimize support operations. Based in Paris, you will collaborate with Sales, Product, and Support teams, delivering measurable outcomes, and

Qualifications

• 5+ years in Customer Success or account management in SaaS.
• Experience managing multiple SaaS customers.
• Strong communication skills and ability to run structured conversations.
• French language is a plus.

Responsabilités

• Manage a portfolio of ~50-60 ecommerce customers.
• Build relationships with key stakeholders and run regular check-ins and QBRs.
• Drive adoption of AI features and automations.
• Monitor account health and renewals.
• Collaborate cross-functionally with Sales, Product, and Support.
• Leverage AI tools to improve efficiency.

Connaissances

Customer Success

Communication

French language

SaaS experience

Account management

Outils

CRM software

Data tracking tools

Description du poste

Gorgias is seeking an Enterprise Customer Success Manager to partner with ecommerce brands, guiding product adoption and AI-powered workflows. You will manage a portfolio of 50–60 customers, align with stakeholders, and drive long-term value while ensuring renewals and growth.

The role emphasizes strategic advisory, hands-on execution, and leveraging AI to optimize support operations. Based in Paris, you will collaborate with Sales, Product, and Support teams, delivering measurable outcomes, and