EMEA Regional BD COR Instrument Expert ADx

BD; Grenoble; Hybride; EUR 65 000 - 71 000; Plein temps

Résumé du poste

Waters is seeking an experienced regional expert for BD COR PX, GX and MX platforms to maximize system uptime and accelerate restorations across EMEA.

You will deliver advanced technical support to customers and field teams, lead escalations, and build regional capability while collaborating with service, training, and sales teams. Travel up to 70% is expected in a Europe-based role.

Qualifications

• Engineering degree or equivalent professional experience.
• Proven field-service instrument support experience on automated diagnostic platforms.
• Knowledge of PC hardware/software, Windows, LIS, networking, middleware, databases.

Responsabilités

• Maintain expert knowledge of BD COR PX, GX and MX configurations, workflows and service procedures.
• Lead advanced troubleshooting, remote diagnostics and escalation execution to improve first-time resolution.
• Monitor site performance and escalation drivers to protect uptime across the installed base.
• Develop and deliver BD COR technical training for field and remote support teams.
• Support product launches, upgrades, software releases and field campaigns with regulatory compliance.
• Contribute to lifecycle management, spare-parts catalogs and knowledge capture.

Connaissances

Customer focus

Analytical thinking

Collaboration

Time management

Formation

Engineering degree (electromechanics/electronics/automation/software/physics)

Outils

Windows

LIS

Networking

Middleware

Databases

Automated workflow connectivity

Description du poste

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Join the ADx Technical Services team as the regional expert for BD COR PX, GX and MX platforms. In this expert-level EMEA role, you will help customers and service teams maximize system uptime, accelerate restoration, resolve complex escalations and build sustainable technical capability across the region. Reporting to the EMEA Regional Support and Training Manager, you will provide advanced technical support to customers, Customer Remote Support teams and Field Service Engineers across EMEA. Your priorities will be to enable all BD COR sites to achieve at least 98% uptime, support a five-hour median restoration target and strengthen regional expertise to reduce reliance on global escalation. You will collaborate closely with Field Service, Regional Support, Training & Application, Sales & Marketing, Supply Chain and global service organizations in Sparks and Drachten.

Responsibilities

• Maintain expert knowledge of BD COR PX, GX and MX configurations, modules, workflows, software, connectivity and service procedures, and transfer this knowledge through technical forums, documentation and an active EMEA expert network.
• Lead advanced troubleshooting, remote diagnostics, log review and escalation execution, working with remote support and local field teams to improve first-time resolution and support a five-hour median restoration target.
• Monitor site performance, recurring failure modes and escalation drivers, and coordinate regional action plans that protect at least 98% uptime across the installed base.
• Develop, maintain and occasionally delivery BD COR technical training on installation, maintenance, troubleshooting, workflows and escalation handling for field and remote support associates.
• Support product launches, beta evaluations, upgrades, software releases, field corrective actions and service campaigns while ensuring regulatory, quality, documentation and timeline compliance.
• Contribute to service readiness and lifecycle management, including spare-parts catalogues, car-stock recommendations, escalation-part availability, safety stock, ServiceMax records, technical reporting and knowledge capture.

Preferred Requirements

• Engineering degree in electromechanics, electronics, automation, software, physics or a related discipline, or equivalent professional experience.
• Proven field service instrument support experience; third-line support experience on complex automated diagnostic platforms is a strong advantage.
• Knowledge of PC hardware and software, Windows, LIS, networking, middleware, databases and automated workflow connectivity.
• Strong customer focus, analytical problem-solving ability, collaborative mindset and the capacity to manage multiple priorities across different cultures.
• Effective presentation, technical training, teaching, communication, organization and planning skills, with proficiency in Microsoft Office applications.
• Willingness to travel across Western Europe and the wider EMEA region for installations, escalations, training and service-readiness activities, up to 70%.

Location and travel

This Europe-based role requires regional travel across EMEA of up to 70%. Workplace arrangements will reflect the field-based nature of the position.

Salary range for the role

€65,000 to €71,000 gross annual base salary

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.