EMEA HR Operations Analyst

Sonoco Products Co.; Nantes; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

Sonoco in France seeks an EMEA HR Operations Analyst to deliver standardized HR operations across EMEA. You will serve as Workday and HR Ops SME, ensure data integrity, governance and reporting, and support HR Business Partners and local teams.

You will manage HR requests via SIMON/ServiceNow, drive process improvements, support annual HR programs, and collaborate with payroll, benefits, and IT to enable compliant, data-driven HR service delivery across the employee lifecycle.

Formación

• Experience with Workday HCM and HR operations processes.
• Proven ability to manage HR transactions and data governance.
• Experience with ServiceNow/SIMON case management and analytics.

Responsabilidades

• HR Operations Service Delivery: manage HR requests via SIMON/ServiceNow and support HR stakeholders across EMEA.
• Workday & Process Governance: act as first-line expert for Workday processes and HR transactions; troubleshoot issues.
• Data Quality, Reporting & Analytics: maintain workforce data integrity and deliver HR reporting and analytics.
• Workforce Administration & Organizational Support: support organizational changes and large-scale data updates while ensuring governance.
• Annual HR Programs: support merit reviews, bonus cycles, performance management and workforce planning.
• Recruitment & Employee Lifecycle Support: collaborate with Talent Acquisition on hiring and onboarding; monitor data quality.
• Compliance & Cross-Functional Partnership: support audit, GDPR compliance and collaborate with Payroll, Time & Attendance, Benefits, IT teams.
• Continuous Improvement & HR Capability Building: maintain SOPs, deliver user training and identify process improvements.

Conocimientos

Workday HCM

HR Operations

Workforce Administration

HR Reporting

Data Governance

ServiceNow

Advanced Excel

Herramientas

ServiceNow

SIMON

Microsoft Excel

Descripción del empleo

Position Purpose

The EMEA HR Operations Analyst supports the delivery of standardized, efficient and compliant HR Operations services across EMEA. Acting as a Workday and HR Operations subject matter expert, the role ensures high-quality execution of HR processes, data governance, reporting, workforce administration and operational support for HR Business Partners, Local HR teams and HR Centers of Excellence. The position plays a key role in maintaining workforce data integrity, supporting annual HR programs, monitoring process compliance and driving operational excellence across the employee lifecycle.

Key Responsibilities

HR Operations Service Delivery

• Manage HR requests through SIMON/ServiceNow in line with service level agreements.
• Provide operational support to HR stakeholders across EMEA.
• Ensure accurate case management, documentation and issue resolution.

Workday & Process Governance

• Serve as a first-line expert for Workday processes and HR transactions.
• Troubleshoot process issues, workflow errors and approval routing challenges.
• Monitor compliance with established HR policies, controls and governance standards.

Data Quality, Reporting & Analytics

• Maintain workforce data integrity through audits, validations and corrective actions.
• Deliver HR reporting, workforce analytics and organizational insights.
• Support workforce planning and data reconciliation activities.

Workforce Administration & Organizational Support

• Support organizational changes, restructures, acquisitions, workforce migrations and large‑scale employee data updates.
• Execute approved workforce transactions while ensuring governance and compliance requirements are met.

Annual HR Programs

• Partner with Compensation, Talent and HR teams to support annual processes, including merit reviews, bonus cycles, performance management and workforce planning activities.
• Ensure data readiness, validation and process execution throughout annual HR cycles.

Recruitment & Employee Lifecycle Support

• Collaborate with Talent Acquisition to support hiring, onboarding and workforce administration activities.
• Monitor data quality and process effectiveness across the recruitment‑to‑hire lifecycle.

Compliance & Cross‑Functional Partnership

• Support audit, GDPR and regulatory compliance activities.
• Work closely with Payroll, Time & Attendance, Compensation & Benefits, Technology and ServiceNow teams to ensure accurate and efficient HR operations.

Continuous Improvement & HR Capability Building

• Maintain process documentation and standard operating procedures.
• Support HR user training and Workday adoption initiatives.
• Identify opportunities to improve processes, controls and service delivery.
• Develop and deliver training, guidance materials and knowledge‑sharing sessions for HR teams to ensure consistent and accurate completion of HR transactions in Workday and ServiceNow.

Key Competencies

Technical

• Workday HCM
• HR Operations & Workforce Administration
• HR Reporting & Analytics
• Data Governance & Compliance
• ServiceNow / Case Management
• Advanced Excel and reporting tools

Behavioral

• Customer Focus
• Analytical Thinking
• Attention to Detail
• Collaboration
• Accountability
• Continuous Improvement

Success Measures

• Service level achievement.
• Workforce data accuracy and integrity.
• Compliance and audit results.
• Quality of HR process execution.
• Stakeholder satisfaction.
• Effectiveness of reporting, problem resolution and continuous improvement initiatives.

Summary

The EMEA HR Operations Analyst is responsible for ensuring the accurate execution, governance and continuous improvement of HR processes, workforce data and reporting across EMEA. The role serves as a critical link between HR Operations, HR Centers of Excellence, HR Business Partners and business stakeholders, enabling a scalable, compliant and data‑driven HR service delivery model.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.