EMEA HR Operations Analyst

Sonoco Products Co.; Saint-Ouen-sur-Seine; Sur place; EUR 55 000 - 90 000; Plein temps

Résumé du poste

Sonoco is seeking an EMEA HR Operations Analyst to ensure accurate execution, governance and improvement of HR processes, data and reporting across EMEA. You will act as a Workday and HR Operations expert, supporting Business Partners and local HR teams with data integrity, transactions and analytics.

You will collaborate with Payroll, Compliance and IT teams, manage requests via ServiceNow, and help deliver annual merit, bonus, and workforce planning activities while upholding GDPR standards.

Qualifications

• Experience with Workday HCM and HR data governance.
• Ability to manage HR processes across regional scopes.
• Strong data accuracy and reporting skills.

Responsabilités

• Manage HR requests through SIMON/ServiceNow in line with SLAs.
• Provide operational support to HR stakeholders across EMEA.
• Ensure accurate case management, documentation and issue resolution.
• Serve as a first-line expert for Workday processes and HR transactions.
• Monitor compliance with HR policies, controls and governance standards.
• Maintain workforce data integrity through audits and validations.
• Deliver HR reporting, workforce analytics and organizational insights.
• Support workforce planning and data reconciliation.
• Collaborate with Talent Acquisition on hiring and onboarding.
• Ensure data readiness and process execution in annual HR cycles.
• Support audit, GDPR and regulatory compliance activities.
• Develop and deliver training and knowledge-sharing sessions.

Connaissances

Workday HCM

HR Operations

HR Reporting

Data Governance

ServiceNow

Excel

Analytical Thinking

Outils

Workday

ServiceNow

Description du poste

Position Purpose

The EMEA HR Operations Analyst supports the delivery of standardized, efficient and compliant HR Operations services across EMEA. Acting as a Workday and HR Operations subject matter expert, the role ensures high-quality execution of HR processes, data governance, reporting, workforce administration and operational support for HR Business Partners, Local HR teams and HR Centers of Excellence. The position plays a key role in maintaining workforce data integrity, supporting annual HR programs, monitoring process compliance and driving operational excellence across the employee lifecycle.

Key Responsibilities

HR Operations Service Delivery

• Manage HR requests through SIMON/ServiceNow in line with service level agreements.
• Provide operational support to HR stakeholders across EMEA.
• Ensure accurate case management, documentation and issue resolution.

Workday & Process Governance

• Serve as a first-line expert for Workday processes and HR transactions.
• Troubleshoot process issues, workflow errors and approval routing challenges.
• Monitor compliance with established HR policies, controls and governance standards.

Data Quality, Reporting & Analytics

• Maintain workforce data integrity through audits, validations and corrective actions.
• Deliver HR reporting, workforce analytics and organizational insights.
• Support workforce planning and data reconciliation activities.

Workforce Administration & Organizational Support

• Support organizational changes, restructures, acquisitions, workforce migrations and large‑scale employee data updates.
• Execute approved workforce transactions while ensuring governance and compliance requirements are met.

Annual HR Programs

• Partner with Compensation, Talent and HR teams to support annual processes, including merit reviews, bonus cycles, performance management and workforce planning activities.
• Ensure data readiness, validation and process execution throughout annual HR cycles.

Recruitment & Employee Lifecycle Support

• Collaborate with Talent Acquisition to support hiring, onboarding and workforce administration activities.
• Monitor data quality and process effectiveness across the recruitment‑to‑hire lifecycle.

Compliance & Cross‑Functional Partnership

• Support audit, GDPR and regulatory compliance activities.
• Work closely with Payroll, Time & Attendance, Compensation & Benefits, Technology and ServiceNow teams to ensure accurate and efficient HR operations.

Continuous Improvement & HR Capability Building

• Maintain process documentation and standard operating procedures.
• Support HR user training and Workday adoption initiatives.
• Identify opportunities to improve processes, controls and service delivery.
• Develop and deliver training, guidance materials and knowledge‑sharing sessions for HR teams to ensure consistent and accurate completion of HR transactions in Workday and ServiceNow.

Key Competencies

Technical

• Workday HCM
• HR Operations & Workforce Administration
• HR Reporting & Analytics
• Data Governance & Compliance
• ServiceNow / Case Management
• Advanced Excel and reporting tools

Behavioral

• Customer Focus
• Analytical Thinking
• Attention to Detail
• Collaboration
• Accountability
• Continuous Improvement

Success Measures

• Service level achievement.
• Workforce data accuracy and integrity.
• Compliance and audit results.
• Quality of HR process execution.
• Stakeholder satisfaction.
• Effectiveness of reporting, problem resolution and continuous improvement initiatives.

Summary

The EMEA HR Operations Analyst is responsible for ensuring the accurate execution, governance and continuous improvement of HR processes, workforce data and reporting across EMEA. The role serves as a critical link between HR Operations, HR Centers of Excellence, HR Business Partners and business stakeholders, enabling a scalable, compliant and data‑driven HR service delivery model.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.