EMEA Field Service Engineer & Partner Training Lead

Sebia; Paris; On-site; EUR 45,000 - 65,000; Full time

Job summary

Sebia in Paris is seeking a Field Service Engineer to be the technical backbone for our channel partners in EMEA. The role focuses on training and providing 1.5 level support to partner FSEs and direct customers, ensuring proper use and troubleshooting of our products.

You will maintain strong partner relationships, ensure service quality and compliance, and work with the global technical support team. A strong technical background, problem-solving skills, and customer service dedication are

Qualifications

• Degree in Engineering, Electronics, or related field.
• Solid knowledge in computing and networks.
• Minimum of 2 years of relevant industry or technical support experience; field service or technical support experience preferred.
• Excellent communication and interpersonal skills in English; French/Arabic a plus.

Responsibilities

• Provide 1.5 level support to channel partner FSE teams or direct customers for complex issues.
• Intervene on the field for repairs, maintenance or installations.
• Document, track, and monitor cases daily per complaint process.
• Collaborate with regional and global support teams; escalate when needed to ensure timely solutions.
• Document and communicate common issues and solutions to improve support processes.
• Conduct training sessions for channel partner FSE teams and customers.
• Plan and handle maintenance and repair of inhouse equipment and accessories; ensure stock and spare parts accuracy.

Skills

Strong technical knowledge

Problem-solving

English proficiency

Networking basics

Education

Engineering/Electronics degree

Job description

Sebia in Paris is seeking a Field Service Engineer to be the technical backbone for our channel partners in EMEA. The role focuses on training and providing 1.5 level support to partner FSEs and direct customers, ensuring proper use and troubleshooting of our products.

You will maintain strong partner relationships, ensure service quality and compliance, and work with the global technical support team. A strong technical background, problem-solving skills, and customer service dedication are