SEM Field Service Engineer — Installations & Support (Grenoble)

TESCAN GROUP, a.s.; France; Sur place; EUR 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Health insurance

Profit sharing

Résumé du poste

Tescan is seeking a Field Service Engineer to support SEM systems in the Grenoble area, France. You will install, service, and troubleshoot across hardware and software to keep our customers' instruments performing at their best.

Depending on experience, you will travel within the region, build strong customer relationships, and provide clear technical guidance while documenting actions and outcomes. You will also collaborate with support and sales teams to ensure exceptional service.

Qualifications

• Bachelor’s or higher in a technical field or equivalent hands-on experience.
• Solid experience servicing SEM systems and related technologies.
• Strong diagnostic/troubleshooting skills across hardware and software.
• Customer-focused approach with clear communication and field independence.

Responsabilités

• Perform installations, preventive maintenance, and corrective maintenance on SEM systems.
• Diagnose and resolve hardware, software, vacuum, and electronic issues with minimal escalation.
• Build strong customer relationships, managing expectations and providing technical guidance.
• Maintain accurate service documentation including failures, actions, and parts usage.
• Identify recurring issues, assess risks, and recommend system improvements.
• Collaborate with Technical Support, Applications, and Sales teams to optimize service.
• Mentor junior field service engineers when needed.

Connaissances

SEM servicing

FIB-SEM knowledge

Micro-CT knowledge

Diagnostics

Customer focus

Independent work

Travel willingness

Driving license

English language

Local language

Formation

Technical degree

Description du poste

Tescan is seeking a Field Service Engineer to support SEM systems in the Grenoble area, France. You will install, service, and troubleshoot across hardware and software to keep our customers' instruments performing at their best.

Depending on experience, you will travel within the region, build strong customer relationships, and provide clear technical guidance while documenting actions and outcomes. You will also collaborate with support and sales teams to ensure exceptional service.