Duty Manager

Zoku; Paris; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Friends & family rates

Year-round team events

Global community access

Job summary

Zoku is hiring a Duty Manager for its Paris rooftop spaces. You will ensure daily operations run smoothly, coach the Sidekicks team, and support exceptional guest experiences in a fast-paced environment.

You will also coordinate housekeeping and restaurant tasks, manage reservations and payments, and report to the General Manager. Fluency in French and English is required.

Qualifications

• Minimum 2 years work experience in a similar role.
• Experience in an operational hotel or restaurant environment.
• Led a team of at least 3 people.
• Fluent in French and English; other languages a plus.
• EU resident or valid French work permit.

Responsibilities

• Be a smooth operator on the floor; support and act as main contact for residents.
• Lead, coach and train the operational team to embody Zoku values.
• Resolve issues quickly, prioritise safety and security procedures.
• Coordinate housekeeping, restaurant reservations, and payment handling with external partners.

Skills

Team leadership

Guest relations

PMS & POS

Operations coordination

Bilingual FR/EN

Education

Hospitality education

Tools

PMS software

POS software

Job description

Are you ready for a new challenge working for a unique hospitality concept that combines short and long stays, rooftop Social Spaces, coworking facilities and a global community? Then you've come to the right place!

Facilitating global living and working, Zoku is a new category in the hotel industry: a home-office hybrid - also suitable for long stays - with the services of a hotel and the social buzz of a thriving neighborhood. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

TELL ME MORE

As a Duty Manager, you'll act as a spider in the web, ensuring Zoku's operations are running smoothly. You'll coach, train and set our team of Sidekicks (operations team) up for success. The roleof a Duty Manager is very versatile and fast-paced. You’ll support our operational team when and where needed, empowering them to be their best and to provide the true Zoku experience while keeping excellent service standards and facilities on par.

You’ll report to our General Manager and work amongst a team ofenthusiastic,highly motivated Duty Managers where each individual will specialize in a specific area of service. In this case, we’re looking for someone who will serve as a rooms specialist and/or has a background in the Food & Beverage industry. In this role, you will play a key role in the pre-opening of our newest Zoku.

WHAT WILL YOU DO?

No day looks the same as a Duty Manager, buthere isa glimpse of what you can expect:

Be a smooth operator:Actively support our Sidekicks on the floor, jump in when needed and act as the contact person for larger resident requests.

Lead the team:Coach, guide and train the operational team, ensuring that the Zoku values are embodied on the work floor, while always having fun and ensuring excellent service.

Be a problem solver:Act quickly when issues arise and mediate tasks when no one else is available, adopting the right safety and security procedures along the way.

Become the Jack/Jane of all trades:As the main contact person with our outsourced housekeeping party, you’ll coordinate maintenance tasks, structure all rooms-related procedures, manage restaurants reservations and check the payment handling.

WHAT’S IN FOR YOU?

• Full-time position working in our Zoku Paris rooftop spaces.
• Enough holiday days (in accordance with the market)to relax and unwind throughout the year.
• A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow from.
• A friends and family rate at all of our locations in Amsterdam, Copenhagen, Vienna and Paris.
• Fun events throughout the year to celebrate achievements and milestones.

WE LOVE PEOPLE WHO

• Bring good vibes to the workfloor, aregenuinelyfriendly, approachable,and empathetic.
• Are social butterflies who love to connect with others and get to know new people.
• Have an entrepreneurialspirit andare flooding with new ideas.
• Aremulti-tasking pros, handling multiple priorities, projects,and responsibilitieswhile keeping a cool head and a warm heart.
• Have an international background - experience in guest relations is a plus.

A FEW MUST HAVES

• You have a minimum of 2 years work experience in a similar role.
• You have experience working in an operational hotel or restaurant environment.
• You have led a team of at least 3 people before.
• You’ve worked with PMS and POS software.
• You are fluent in French and English, other languages are a plus!
• You are an EU resident or have a valid French working permit.
• You are fully flexible, as there won't be fixed working days/hours.
• You love to work hard as we’ll need you full time.
• You have an education in the hospitality industry.