DSO Operations & Customer Success Lead

Straumann Group; Paris; On-site; EUR 42,000 - 54,000; Full time

Job summary

Straumann Group in Fontenay-sous-Bois (94) is seeking an Operations Specialist to act as the link between DSO clinics, Customer Service, and internal teams. You will ensure data accuracy, contract adherence, and smooth daily execution of orders and services.

You will support implementation plans, monitor orders, invoices, and deliveries, and contribute to continuous improvements in how we serve DSO accounts.

Qualifications

• Bachelor's degree in Business, Health Sciences, or a related field.
• 2–4 years of experience in operations, customer support, or account coordination roles.
• Strong Excel skills with data tracking and reporting.
• Fluent in French & English (written and spoken).

Responsibilities

• Ensure all DSO clinics, customer conditions, and contractual terms are accurately maintained and applied in internal systems (e.g. SAP, CRM).
• Monitor adherence to agreed commercial conditions and report any deviations.
• Act as a central point of coordination between DSO, Customer Service, Finance, Logistics, and Sales teams.
• Monitor and track DSO orders, invoices, and deliveries, proactively identifying and resolving issues.
• Manage, track, and report on customer issues and complaints, including regular updates on status, root causes, and resolution progress.
• Prepare and maintain regular reports to support business tracking, including operational performance and issue follow-up.
• Support the execution of agreed customer plans, ensuring operational readiness and follow-up (e.g., clinic visits, onboarding of new clinics).
• Coordinate order processes and stock availability for new customer implementations.
• Guide customers and internal teams on ordering processes, protocols, and agreements.
• Handle and follow up on customer requests in a timely and structured manner.
• Contribute to improving operational workflows and customer experience for DSO accounts.

Skills

Excel

Data tracking

Education

Bachelor's degree in Business/Health Sciences or related field

Tools

SAP

CRM

Job description

Straumann Group in Fontenay-sous-Bois (94) is seeking an Operations Specialist to act as the link between DSO clinics, Customer Service, and internal teams. You will ensure data accuracy, contract adherence, and smooth daily execution of orders and services.

You will support implementation plans, monitor orders, invoices, and deliveries, and contribute to continuous improvements in how we serve DSO accounts.