Customer Care & Project Management DSO H/F

Straumann Group; Paris; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Straumann Group in Fontenay-sous-Bois (94) is seeking an Operations Specialist to act as the link between DSO clinics, Customer Service, and internal teams. You will ensure data accuracy, contract adherence, and smooth daily execution of orders and services.

You will support implementation plans, monitor orders, invoices, and deliveries, and contribute to continuous improvements in how we serve DSO accounts.

Qualifikationen

• Bachelor's degree in Business, Health Sciences, or a related field.
• 2–4 years of experience in operations, customer support, or account coordination roles.
• Strong Excel skills with data tracking and reporting.
• Fluent in French & English (written and spoken).

Aufgaben

• Ensure all DSO clinics, customer conditions, and contractual terms are accurately maintained and applied in internal systems (e.g. SAP, CRM).
• Monitor adherence to agreed commercial conditions and report any deviations.
• Act as a central point of coordination between DSO, Customer Service, Finance, Logistics, and Sales teams.
• Monitor and track DSO orders, invoices, and deliveries, proactively identifying and resolving issues.
• Manage, track, and report on customer issues and complaints, including regular updates on status, root causes, and resolution progress.
• Prepare and maintain regular reports to support business tracking, including operational performance and issue follow-up.
• Support the execution of agreed customer plans, ensuring operational readiness and follow-up (e.g., clinic visits, onboarding of new clinics).
• Coordinate order processes and stock availability for new customer implementations.
• Guide customers and internal teams on ordering processes, protocols, and agreements.
• Handle and follow up on customer requests in a timely and structured manner.
• Contribute to improving operational workflows and customer experience for DSO accounts.

Kenntnisse

Excel

Data tracking

Ausbildung

Bachelor's degree in Business/Health Sciences or related field

Tools

SAP

CRM

Jobbeschreibung

Reporting to the Head of DSO (solid line) and the Head of Customer Service (dotted line), this role is critical in ensuring operational excellence for our DSO accounts, acting as the link between customers and internal teams to guarantee smooth execution, accurate data, and high service quality.

This role is at the heart of daily operations, acting as a bridge between DSO customers and internal teams to ensure that processes run efficiently, data is accurate, and customer experience is consistent.
You will focus on maintaining operational excellence, supporting implementation plans, ensuring contract adherence, and resolving day-to-day challenges while contributing to continuous improvements in how we serve DSO accounts.

Key Responsibilities

• Ensure all DSO clinics, customer conditions, and contractual terms are accurately maintained and applied in internal systems (e.g. SAP, CRM)
• Monitor adherence to agreed commercial conditions and report any deviations
• Act as a central point of coordination between DSO, Customer Service, Finance, Logistics, and Sales teams
• Monitor and track DSO orders, invoices, and deliveries, proactively identifying and resolving issues
• Manage, track, and report on customer issues and complaints, including regular updates on status, root causes, and resolution progress
• Prepare and maintain regular reports to support business tracking, including operational performance and issue follow-up
• Support the execution of agreed customer plans, ensuring operational readiness and follow-up (e.g., clinic visits, onboarding of new clinics)
• Coordinate order processes and stock availability for new customer implementations
• Guide customers and internal teams on ordering processes, protocols, and agreements
• Handle and follow up on customer requests in a timely and structured manner
• Contribute to improving operational workflows and customer experience for DSO accounts

Requirements

• Bachelor’s degree in Business, Health Sciences, or a related field
• 2–4 years of experience in operations, customer support, or account coordination roles
• SAP knowledge is required
• Familiarity with CRM systems
• Strong Excel skills (data tracking, reporting)
• Fluent in French & English (written and spoken)

Poste basé à Fontenay-sous-Bois (94)