Deployment & Technical Support Specialist

Avicenna.AI; La Ciotat; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Avicenna.AI is looking for a Deployment & Technical Support Specialist to join the Customer Success team. The role covers installing the AVI platform at hospital sites and providing ongoing technical support into production, ensuring secure, reliable data flows with PACS integration.

You will collaborate with hospital IT, PACS teams and clinical users, apply Linux, Docker and networking skills, and maintain detailed installation reports while meeting SLA commitments.

Qualifications

• Technical background in biomedical engineering, systems or health IT.
• Experience with Linux, Docker and networking fundamentals.
• Familiarity with cybersecurity concepts and DICOM is a plus.

Responsibilities

• Lead hospital IT and PACS team during installations, including VPN and VM setup.
• Install and configure AVI platform and CINA apps; verify data flow to PACS.
• Provide production support and resolve incidents; monitor installations and SLA adherence.

Skills

Linux

Docker

Networking

DICOM

VPN

SSH

Customer focus

English (written and spoken)

Education

Biomedical engineering / systems networks / health IT

Tools

Ubuntu OS

Job description

Avicenna is an innovative company specializing in the development of AI-based medical applications. Our CINA applications help radiologists detect and prioritize emergencies in medical imaging. Our AVI platform deploys them directly in hospitals, through a gateway connected to the PACS and to our cloud.

We are looking for a Deployment & Technical Support Specialist to join our Customer Success team, to install the AVI platform at our hospital customers' sites and then provide technical support for sites in production.

Your responsibilities

• Installations: lead the technical discovery with the hospital's IT and PACS teams (network, VPN, VMs, DICOM routing).
• Install and configure the AVI platform (Ubuntu, Docker) and the CINA applications, then verify data flows through to the PACS.
• Follow up on the validation phase and complete the installation reports.
• Technical support: diagnose and resolve incidents on production sites (connectivity, DICOM routing, outages, updates).
• Monitor the health of installations using our monitoring tools and meet SLA commitments.
• Work with the Production, Clinical Support and Product teams to share feedback from the field.

Your profile

• Technical background (biomedical engineering, systems/networks, health IT or similar).
• Strong command of Linux, Docker and networking fundamentals (VPN, SSH, firewalls), DICOM is a plus.
• Customer-oriented, with excellent interpersonal skills and the ability to represent the company with customers. Able to explain technical topics clearly to both IT and clinical teams.
• Professional English required, written and spoken.
• Autonomous, rigorous in documentation, team player.
• Basic knowledge of cybersecurity.