Deployment & Support Engineer

AZmed; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

AZmed is looking for a full-time Deployment & Support Engineer based in Paris. The role involves managing client technical support requests, installing new devices, optimizing client environments, and ensuring quality system management processes. Candidates should have strong experience in Linux/Unix command line, at least 3-4 years in technical support, and expertise in Docker, Kubernetes, and IT security best practices. The position is part of the Product and Operations department, contributing to innovative healthcare solutions.

Qualifications

• Strong experience with the Linux/Unix command line is mandatory.
• At least 3-4 years of experience in technical support, Levels 1 and 2.
• Expertise in installing and maintaining secure Linux infrastructures.

Responsabilités

• Manage and resolve client technical support requests.
• Install new devices of AZmed’s products for new clients.
• Optimize client environments through configuration management.

Connaissances

Linux/Unix command line

Technical support (3-4 years)

System administration

Docker

Kubernetes

Ansible

Shell scripting

Python scripting

IT security best practices

Excellent communication skills in English

Description du poste

Overview

Following the expansion of its customer base, AZmed wishes to increase its resources for support and deployment. The mission encompasses the entire portfolio – internal products (Rayvolve Suite for X‑Rays, Rayscan Suite for CT‑scans) and external partner solutions – across all business units worldwide.

The position of Deployment & Support Engineer is full‑time, based in Paris, and part of the Product and Operations department.

Responsibilities and Qualifications

• Manage and resolve client technical support requests.
• Install new devices of AZmed’s products for new clients.
• Optimize client environments through configuration management and performance updates.
• Organize and deploy new releases and patches.
• Ensure the application of Quality System Management processes for client complaints in collaboration with the Quality team.
• Develop and maintain automation tools for Rayvolve installation in relation with the Dev, DevOps and AI teams.
• Collaborate with Account Management teams to convert deals from a free trial phase to a paying phase, and answer clients’ needs.
• Work closely with the Product team to gather and provide insights on client experiences and Rayvolve installations.
• Strong experience with the Linux/Unix command line is mandatory.
• At least 3‑4 years of experience in technical support – Levels 1 (frontline support of the business teams) and 2 (technical resolution).
• Experience in system administration and deployment of complex applications.
• Expertise in installing and maintaining secure Linux infrastructures, containerization, and orchestration (Docker, Kubernetes, Ansible).
• Experience deploying virtual machines and appliances (OVA), configuring networks (VPN, firewall, SSH), and automating tasks via Shell or Python scripting.
• Familiarity with IT security best practices and management of cloud and on‑premise infrastructures.
• Excellent communication skills in English, with the ability to collaborate effectively with multidisciplinary teams.
• Motivation to contribute to healthcare improvement through medical AI and radiology analysis solutions, and ideally experience in the medical and/or AI industries.