Delivery Operations Lead: Optimize Routes & Timeliness

JD.COM; Lyon; On-site; EUR 55,000 - 85,000; Full time

Job summary

JD Logistics, branche logistique de JD.com, recherche un responsable opérationnel pour optimiser les flux de livraison, la gestion des capacités et l’amélioration continue.

Vous analyserez les processus, mettrez en place des normes opérationnelles et planifierez les itinéraires et les ressources afin d’améliorer l’efficacité et la satisfaction client.

Rejoignez une équipe dynamique et bénéficiez d’un cadre stimulant axé sur l’innovation et l’amélioration continue.

Responsibilities

• Process Optimization and Standards Implementation: Analyze delivery link (collection, in-transit, handover, successful delivery) operation processes, formulate standardized operation norms and promote implementation, optimize route planning and resource scheduling, improve delivery efficiency and on-time rate, reduce operating costs.
• Capacity Management and Resource Coordination: Coordinate carrier and self-operated capacity resources, formulate scheduling plans, monitor capacity usage, optimize personnel and vehicle configuration; interface with resource bidding, introduction and elimination, ensure peak season capacity reserve, improve resource utilization rate and cost effectiveness.
• Indicator Monitoring and Exception Handling: Real-time monitor core indicators such as delivery timeliness, on-time rate, cargo damage rate, establish risk early warning mechanism; timely handle order exceptions, customer complaints and emergencies, formulate contingency plans to ensure delivery quality and customer satisfaction.
• Carrier Management and Training: Establish carrier assessment system, regularly inspect and evaluate operation quality, promote rectification and improvement; organize business training to convey operation norms and safety standards, enhance carrier service capabilities and compliance.
• Data-Driven and Cross-Department Collaboration: Analyze delivery data to identify efficiency and cost improvement points, output analysis reports and promote process improvement; link business, technology, customer service and other departments to collaboratively solve operation problems, ensure project implementation and business goal achievement.

Job description

JD Logistics, branche logistique de JD.com, recherche un responsable opérationnel pour optimiser les flux de livraison, la gestion des capacités et l’amélioration continue.

Vous analyserez les processus, mettrez en place des normes opérationnelles et planifierez les itinéraires et les ressources afin d’améliorer l’efficacité et la satisfaction client.

Rejoignez une équipe dynamique et bénéficiez d’un cadre stimulant axé sur l’innovation et l’amélioration continue.