Data Center Customer Delivery Lead

CloudHQ, LLC; Lisses; On-site; EUR 90,000 - 130,000; Full time

Job summary

CloudHQ, LLC is seeking a Customer Manager to act as the primary customer-facing representative for landlord during large data center deliveries. You will manage communications, coordinate requirements, and drive issue resolution across design, construction, commissioning, and handover to operations.

You will work closely with development, design, construction, commissioning, operations, and external customer teams to ensure successful project delivery and customer satisfaction, with a focus on

Qualifications

• Bachelor's degree in Engineering, Construction Management, Project Management, Business, or related field.
• 5-10+ years of experience in construction, project management, customer management, or data center delivery.
• Experience working on mission-critical facilities, data centers, or large infrastructure projects.
• Strong stakeholder management and communication skills.
• Ability to work effectively with executive leadership, customers, contractors, and technical teams.
• Excellent organizational and problem-solving capabilities.

Responsibilities

• Act as the primary point of contact between the customer and landlord organization.
• Build and maintain strong working relationships with customer stakeholders at all levels.
• Ensure customer expectations are understood, managed, and aligned with contractual obligations.
• Lead regular customer meetings, progress reviews, and executive updates.
• Manage escalations and facilitate timely issue resolution.
• Represent the customer's interests throughout design, construction, commissioning, and handover.
• Coordinate customer reviews, approvals, inspections, and witness testing activities.
• Ensure customer requirements are clearly communicated to project delivery teams.
• Track customer actions, decisions, risks, and dependencies.
• Support project teams in identifying and mitigating customer-related delivery risks.
• Develop and maintain communication plans with internal and external stakeholders.
• Prepare executive-level reports, presentations, and project status updates.
• Communicate schedule impacts, risk items, design changes, and project milestones.
• Facilitate transparent and timely information flow between all parties.
• Lead customer readiness activities associated with building turnover.
• Coordinate documentation, training, asset information, and operational requirements.
• Support development of phased handover strategies and occupancy plans.
• Ensure punch lists, defects, and customer concerns are appropriately tracked and resolved.
• Facilitate smooth transition from construction to operations teams.
• Identify project risks that may impact customer delivery commitments.
• Coordinate cross-functional teams to drive issue resolution.
• Track open actions and ensure accountability among stakeholders.
• Escalate critical issues appropriately while maintaining customer confidence.
• Maintain awareness of customer contractual obligations and key delivery milestones.
• Support change management processes and customer-driven scope modifications.
• Coordinate with commercial, legal, and project controls teams as required.
• Ensure customer communications align with contractual commitments.

Job description

CloudHQ, LLC is seeking a Customer Manager to act as the primary customer-facing representative for landlord during large data center deliveries. You will manage communications, coordinate requirements, and drive issue resolution across design, construction, commissioning, and handover to operations.

You will work closely with development, design, construction, commissioning, operations, and external customer teams to ensure successful project delivery and customer satisfaction, with a focus on