Customer Care Specialist (Technical Support)

Riot; Paris; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Riot in Paris is building a product-first cybersecurity awareness platform that delivers 4-minute chat courses and simulates phishing to train employees in a safe, scalable way.

As a Customer Care team member, you'll own the most complex, technical requests, resolve them quickly, and help automate recurring queries with AI to support our rapid growth.

You will collaborate with Client Operations to ensure high-quality support and delightful user experiences across diverse teams worldwide.

Description du poste

We're a product-first team on a mission to help grow the cybersecurity culture

We want to instill cybersecurity good practices to employees in a way that's actually effective, and entertaining enough so that employees don't feel like they're working. Think Duolingo but for cybersecurity.

We created a platform to easily rollout a cybersecurity awareness program: the platform sends chat-based 4-minutes long courses to teams. Following the courses, the other side of the platform simulates phishing attacks, to prepare employees to face hackers, but in a safe environment.

Created in 2020, Riot has raised $45m with leading investors (Y Combinator, Left Lane, Base10, Funders Club and First Capital) and is now protecting more than 2,000,000 employees in over 2,000 companies (including Intercom, Deel, and Deezer) all over the world.

Cybersecurity is everywhere. It\'s impacting everyone, everyday, and it\'s becoming the number one risk to any organization, whether it\'s a small business or a big firm. Yet, the cybersecurity culture in most companies is a disaster. Hackers are leveraging this by targeting the weakest link: the employees. We\'re on a mission to fix that.

As a Customer Care, you join our Customer Operations team on the front line of client support: you take ownership of clients\' most complex, technical requests and resolve them quickly and well. Over time, you also turn the recurring ones into AI automations, helping support scale with our growth.