Customer Support Specialist - Greece

Cross Border Talents; Léon; Hybride; EUR 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Language bonuses

Flexible work options

Relocation support

Training program

Career growth

Résumé du poste

Cross Border Talents is seeking a Customer Support Specialist fluent in English and one of Italian, French, or Portuguese. You will assist international clients via chat, email and phone, delivering top-tier service and resolving issues from Athens-based on-site or remote within Greece.

The role requires strong communication skills and the ability to work across teams to handle complex inquiries. Relocation support and comprehensive onboarding are available for suitable candidates.

Qualifications

• Fluency in Italian, French or Portuguese with strong English (B2)
• Basic computer literacy and ability to adapt to new tools
• Eligible to work in Greece (EU citizenship or valid work permit)

Responsabilités

• Handle customer inquiries efficiently through phone, email, and live chat in your assigned language and English.
• Provide accurate information and troubleshoot issues regarding customer accounts, services, or products.
• Maintain high customer satisfaction by resolving inquiries in a timely and professional manner.
• Collaborate with team members and internal departments to resolve complex cases.

Connaissances

Italian + English

French + English

Portuguese + English

Description du poste

Job Title: Customer Support Specialist (Remote / On-site) - Greece

Languages Required:

• Italian + English
• French + English
• Portuguese + English

Location: Athens, Greece On-site or Remote (within Greece)

About the Role:

We are looking for motivated and customer-oriented Customer Support Specialists fluent in English along with one of the following languages: Italian, French, or Portuguese. In this role, you will assist international clients via chat, email, and phone, providing top-tier service and issue resolution.

Key Responsibilities:

• Handle customer inquiries efficiently through phone, email, and live chat in your assigned language and English.
• Provide accurate information and troubleshoot issues regarding customer accounts, services, or products.
• Maintain high customer satisfaction by resolving inquiries in a timely and professional manner.
• Collaborate with team members and internal departments to collaborate with complex cases.

Requirements:

• Fluency (C1/C2) in Italian, French, OR Portuguese.
• Professional working proficiency B2 in English.
• Strong communication and interpersonal skills.
• Basic computer literacy and ability to adapt to new software tools.
• Previous experience in customer support or call centre operations is a plus, but not required.
• Eligible to work in Greece (EU citizenship or valid work permit).

What We Offer:

• Competitive salary package + language bonuses.
• Flexible work arrangements (On-site in Athens or Remote options).
• Relocation support package for candidates moving to Greece (if applicable).
• Complete training and onboarding program.
• Opportunities for career growth in an international environment.