Customer Support Specialist (Remote / On-site) - Greece

Cross Border Talents; Léon; Hybride; EUR 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Language bonuses

Flexible work arrangements

Relocation support (if applicable)

Complete training and onboarding

Résumé du poste

Cross Border Talents is seeking a Customer Support Specialist fluent in English and at least one of Italian, French or Portuguese. You will assist international clients via chat, email and phone from Athens, Greece, with on-site or remote options within Greece.

The role emphasizes high-quality service, issue resolution, and collaboration with internal teams on complex cases. A bilingual candidate with strong communication skills will thrive in our international environment.

Qualifications

• Fluency (C1/C2) in Italian, French, or Portuguese.
• Proficiency in English at least B2.
• Strong communication and interpersonal skills.
• Eligible to work in Greece (EU citizenship or valid work permit).

Responsabilités

• Handle customer inquiries via phone, email, and live chat in assigned language and English.
• Provide accurate information and troubleshoot issues regarding customer accounts, services, or products.
• Maintain high customer satisfaction by resolving inquiries promptly and professionally.
• Collaborate with team members and internal departments on complex cases.

Connaissances

Fluency in Italian

Fluency in French

Fluency in Portuguese

English B2

Communication skills

Interpersonal skills

Description du poste

Job Title: Customer Support Specialist (Remote / On-site) - Greece

Languages Required:

• Italian + English
• French + English
• Portuguese + English

Location: Athens, Greece On-site or Remote (within Greece)

About the Role:

We are looking for motivated and customer-oriented Customer Support Specialists fluent in English along with one of the following languages: Italian, French, or Portuguese. In this role, you will assist international clients via chat, email, and phone, providing top-tier service and issue resolution.

Key Responsibilities:

• Handle customer inquiries efficiently through phone, email, and live chat in your assigned language and English.
• Provide accurate information and troubleshoot issues regarding customer accounts, services, or products.
• Maintain high customer satisfaction by resolving inquiries in a timely and professional manner.
• Collaborate with team members and internal departments to collaborate with complex cases.

Requirements:

• Fluency (C1/C2) in Italian, French, OR Portuguese.
• Professional working proficiency B2 in English.
• Strong communication and interpersonal skills.
• Basic computer literacy and ability to adapt to new software tools.
• Previous experience in customer support or call centre operations is a plus, but not required.
• Eligible to work in Greece (EU citizenship or valid work permit).

What We Offer:

• Competitive salary package + language bonuses.
• Flexible work arrangements (On-site in Athens or Remote options).
• Relocation support package for candidates moving to Greece (if applicable).
• Complete training and onboarding program.
• Opportunities for career growth in an international environment.