Customer Support Engineer (m/f/d) - Grenoble Area

Brooks; Grenoble; Hybrid; EUR 48,000 - 72,000; Full time

Benefits offered by this job

Employee Referral Program

Mental Health & Wellness Benefits

Continuing education opportunities

Job summary

Brooks Laboratory Automation Solutions in Grenoble seeks a Customer Support Engineer to service Brooks product lines on customer sites, primarily in cleanrooms, performing installation, qualification, and preventive maintenance.

You will diagnose hardware/software issues, implement upgrades, provide on-site and remote support across Europe and the US, travel up to 60%, and report corrective actions. A technical degree and strong communication are essential.

Qualifications

• Technical degree or diploma in a related field.
• Electromechanical troubleshooting expertise.
• Strong communication and customer-facing skills.
• Willingness to travel up to 60% across EU/US.

Responsibilities

• Perform on-site servicing, maintenance, and qualification of Brooks products in cleanroom environments.
• Conduct tests to verify product performance and diagnose issues.
• Implement hardware/software upgrades and change orders.
• Provide on-site and remote technical support to customers.
• Maintain thorough reports for problem statements and corrective actions.

Skills

Electromechanical skills

Troubleshooting

Communication skills

Problem solving

Travel readiness

Education

Technical degree or diploma in a related field

Tools

Diagnostic tools

Job description

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com). Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.Customer Support Engineer (m/f/d) - Grenoble Area## **Job Description****We Are Brooks.**Brooks supplies best-in-class automation solutions for semiconductor manufacturing and related markets.Brooks are looking for a **Customer Support Engineer (m/f/d)** who will act as the frontline element of the customer relationship for Brooks customers, being the key to ensure product line performance at relevant customer sites.If you have a technical education along with practical work experience in the field of automated technology, a practical and self-driven approach, excellent communication and interpersonal skills, with ambition to progress within a global company, this could be the role for you! **Your Responsibilities.*** Performs on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments.* Conducts test procedures to ensure proper product performance, and diagnoses problems at installation.* Implements upgrades and hardware/software change orders.* Trouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the Brooks factory to resolution.* Provides technical support / remote technical support to customers on operational or maintenance aspects of system equipment.* Serves as customer contact on technical and service-related problems.* Completes appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions. As well as ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and Utilization.* Concentration is on-going customer support. **Your Experience and Qualifications.*** Ideally Degree qualified, or Diploma in higher education within a Technical discipline.* Electromechanical skills and troubleshooting expertise.* Excellent interpersonal, communication and influencing skills (written, oral) using business-friendly and user-friendly language.* A natural problem solver with great attention to detail.* Maintains smart appearance.* Ability to work independently and as part of European service team.* Self-motivated, results-driven, and well organized; able to handle multiple tasks with a clear sense of ownership and priority.* Full Driving Licence and Valid passport are essential for this role for travel within EU and US for required training and customer support.* The job holder will be required periodically to travel internationally including, but not limited to, within Europe and United States of America (Approx. 60% travel). **Your Rewards.*** Independent work at an international level.* Employee Referral Program* Mental Health & Wellness Benefits* Continuing education opportunities **Join us!**If you are competent and like to join a highly motivated team within our successful company, we would be happy to receive your application documents including your availability and your salary expectations.