Support Specialist Imaging Systems - France

Brainlab; Marseille; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Company car

Smartphone

Laptop (private use)

Flexible working hours

Home office

Training opportunities

Team events

Job summary

Brainlab is seeking a Support Specialist Imaging Systems in Marseille to install, maintain and service Loop-X at hospitals. You will perform diagnostics, software and hardware upgrades, and provide expert on-site and remote support in French and English.

Join an international team with opportunities for travel, collaboration with Sales, R&D and Clinical Support, and a comprehensive onboarding. Fluency in French and English required; a valid driving license is needed.

Qualifications

• Degree in Electrical Engineering, Electronics, Mechatronics or similar.
• Initial professional experience in technical support, ideally in healthcare/medical tech.
• Experience with X-ray imaging systems and/or scanner technology is a plus.
• Knowledge of radiation protection is an advantage.

Responsibilities

• Independently install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites.
• Provide on-site and remote technical support, guiding users through system operation.
• Perform diagnostics, software/hardware upgrades and preventive maintenance.
• Document interventions accurately and comprehensively.
• Collaborate with Sales, R&D and Clinical Support to ensure a seamless customer experience.
• Travel up to 80% in the region, including overnight stays.

Skills

French (written/spoken)

English (written/spoken)

Customer focus

Analytical skills

Problem solving

Communication skills

Troubleshooting

Education

Electrical/Electronics/Mechatronics degree

Tools

Microsoft Office

Salesforce

IT networking basics

Job description

Support Specialist Imaging Systems - France | Brainlab# Support Specialist Imaging Systems - FranceSupport Associate Marseille, Provence-Alpes-Côte d'Azur, FranceFounded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.## Job DescriptionJoin our international technical support team as a **Brainlab Support Specialist** and become a trusted technical partner for our customers.In this role, you will be responsible for installing, maintaining, troubleshooting, and servicing Brainlab systems at hospitals across your region. As the face to our customers, you will represent our commitment to excellent service by providing expert technical support.You will work with our innovative product **Loop-X** and play a key role in ensuring its reliability, performance and availability. This includes regular travel to customer sites to provide **hands-on technical support.**Learn more about Loop-X, click**here**As part of the Support Imaging Team for our outstanding product line you have the opportunity to grow within our company.**Your Responsibilities*** Independently install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites* Provide professional technical support both on-site and remotely, guiding users through system operation and troubleshooting* Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks to ensure optimal system performance* Be a trusted technical advisor to our customers and build strong, long-term relationships based on expertise, reliability, and excellent service* Ensure that all service activities are completed efficiently, accurately and in accordance with Brainlab quality standards and procedures* Document installations, maintenance, repairs and other service interventions accurately and comprehensively* Collaborate closely with Sales, R&D, Clinical Support and other internal teams to ensure a seamless customer experience* Share technical feedback and contribute ideas that help continuously improve our products, services and processes* Manage your home office days independently, ensuring a productive and well-organized workday## Qualifications* Degree in **Electrical Engineering, Electronics, Mechatronics**, or similar* Initial professional experience in technical support, ideally within the **healthcare or medical technology sector*** Experience with **X-ray imaging systems and/or scanner technology** is a plus* Special knowledge in radiation protection is an advantage* Strong knowledge of IT, computer systems, networking and technical troubleshooting* Excellent analytical, troubleshooting and problem-solving skills* Independent, structured and solution-oriented approach to work* Strong customer focus and excellent communication skills in **French** **and English**, both written and spoken* Willingness to **travel up to 80%** in your region, including overnight stays and occasional international assignments* Confident user of Microsoft Office, Salesforce experience is an advantage* Valid driver's license is requiredPlease submit your CV in English when applying for this position.## Additional Information* Supportive and collaborative international team* Meaningful work with a lasting impact on medical technology* Company car, smartphone, laptop - also for private use* Flexible working hours as well as home office, Monday to Friday* Comprehensive training and continuing education opportunities* Well-structured onboarding program to ensure a smooth and successful start* Regular team eventsReady to apply? We look forward to receiving your online application including your first available start date and desired salary.Your HR Contact PersonAyline Fö[e-mail]