Paris-Based Customer SCM Coordinator — Order to Cash

Joseph Joseph Ltd; Paris; Híbrido; EUR 36 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Staff discount

Carry-over holidays

Volunteer days

Training and development

Recognition scheme

Resumo da oferta

Joseph Joseph is seeking a motivated, Paris-based Customer Supply Chain Coordinator to join our regional team. You will manage orders, ensure accuracy, and support the Order-to-Cash process to deliver excellent service to customers.

You will work with 3PL warehouses, internal sales, and finance to maintain open order books, resolve SKU challenges, and ensure timely deliveries. Strong attention to detail and fluency in French and English are required.

Qualificações

• 1+ years' experience in Order Management or Customer Service, ideally in a supply chain or logistics context
• Strong attention to detail and follow-through
• Ability to thrive in a fast-paced, problem-solving environment
• Language skills: Fluency in a European Language, with French and English proficiency as a requirement for the role

Responsabilidades

• Manage and process orders for customers, ensuring accuracy and timely execution
• Produce and maintain open order books, sharing updates with customers and internal sales teams
• Communicate SKU challenges, availability, and back-in-stock dates to customers
• Monitor warehouse and transport activities, escalating and resolving issues proactively
• Coordinate customer delivery bookings with 3PL warehouse and logistics teams
• Keep customers informed about delivery challenges and revised timelines, offering solutions
• Update and present Sales Performance Reports, including expected monthly revenue, in bi-weekly meetings
• Create and maintain Customer SOPs for warehouse execution
• Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions
• Attend and contribute to customer review meetings, understanding SLA terms and performance metrics

Conhecimentos

Customer service

Order management

Problem solving

Attention to detail

Communication skills

Ferramentas

SAP

Excel

Descrição da oferta de emprego

Joseph Joseph is seeking a motivated, Paris-based Customer Supply Chain Coordinator to join our regional team. You will manage orders, ensure accuracy, and support the Order-to-Cash process to deliver excellent service to customers.

You will work with 3PL warehouses, internal sales, and finance to maintain open order books, resolve SKU challenges, and ensure timely deliveries. Strong attention to detail and fluency in French and English are required.