Customer Success & Ops Manager - Global Manufacturing

Limelight Health; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Stock options for all employees

Premium health coverage (up to 70%)

Meal allowance (€10/day, 50% covered)

Transportation support (50% public transport coverage)

Résumé du poste

Limelight Health is seeking a Customer Operations & Success Manager to enhance customer engagement and oversee the deployment of our platform. The ideal candidate has a passion for technology and a strong focus on customer success, ensuring users receive maximum value from our solutions.

This position entails maintaining customer relationships, assisting in onboarding, and collaborating with various teams to foster a seamless user experience. Bilingual capability in French and English is essential.

Qualifications

• 1-3 years of experience in a customer-facing role.
• Passionate about driving customer success.
• Strong interest in technology, especially data analytics.
• Excellent communication skills for varied audiences.
• Experience in Supply Chain operations is a plus.

Responsabilités

• Support relationships by maintaining regular check-ins.
• Assist in customer onboarding and implementation logistics.
• Collaborate across teams to share insights.
• Support sales in identifying opportunities for upsell.
• Track customer goals and success metrics.

Connaissances

Customer success

Project management

Data analytics

Bilingual French and English

Description du poste

Limelight Health is seeking a Customer Operations & Success Manager to enhance customer engagement and oversee the deployment of our platform. The ideal candidate has a passion for technology and a strong focus on customer success, ensuring users receive maximum value from our solutions.

This position entails maintaining customer relationships, assisting in onboarding, and collaborating with various teams to foster a seamless user experience. Bilingual capability in French and English is essential.