Customer Experience Engineer — Platform Reliability

Limelight Health; Paris; Sur place; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Stock Options

Premium Health Coverage

Meal Allowance

Transportation Support

Collaborative Environment

Résumé du poste

Limelight Health is hiring a Customer Experience Specialist based in Paris to ensure seamless operation and reliability of our platform. You will proactively address user challenges and maintain high service delivery standards.

The ideal candidate will have a background in engineering, fluency in both English and French, and experience in customer support roles. We offer a collaborative environment and benefits including stock options and health coverage.

Qualifications

• 4+ years in a customer experience, operation or support role.
• Fluency in French and English, both oral and written.
• Competence in diagnosing and resolving technical issues.

Responsabilités

• Leverage advanced monitoring tools for platform reliability.
• Manage daily tickets efficiently and communicate effectively.
• Build strong client relationships and ensure satisfaction.

Connaissances

Customer relationship expert

Technical troubleshooting

Data analysis

Communication

Problem-solving

Formation

Engineering Background or related field

Proven experience in customer experience or support role

Outils

CRM systems (e.g., HubSpot, Salesforce, Zendesk)

SQL

Description du poste

Limelight Health is hiring a Customer Experience Specialist based in Paris to ensure seamless operation and reliability of our platform. You will proactively address user challenges and maintain high service delivery standards.

The ideal candidate will have a background in engineering, fluency in both English and French, and experience in customer support roles. We offer a collaborative environment and benefits including stock options and health coverage.