Customer Success Manager (Pre-Sales & Solutions team)

CAMB.AI Ltd.; France; Hybride; EUR 52 000 - 76 000; Plein temps

Résumé du poste

CAMB.AI Ltd. is seeking a Customer Success Manager (Pre-Sales & Solutions team) to join our team remotely in France as a contractor.

You will own post-sales relationships for Enterprise SaaS and live streaming solutions, drive onboarding and activation, monitor usage metrics, and identify upsell opportunities. You will serve as the primary product contact, coordinate with Product, Tech, and Operations, and lead regular regional reviews with key clients.

Qualifications

• 3–6+ years experience in Customer Success, Solutions Consulting, and/or Pre-Sales.
• AI, SaaS, Media Tech, Speech Tech, or Localization industries preferred.
• Strong technical understanding (APIs, workflows, integrations preferred).
• Experience with enterprise or mid-market clients.
• Ability to translate business problems into technical solutions.
• Excellent communication and stakeholder management skills.
• Comfortable in a fast-moving startup environment.

Responsabilités

• Own post-sales relationships for key clients for our Enterprise SaaS and live streaming solutions.
• Drive onboarding, activation, and product adoption.
• Monitor usage metrics and proactively identify upsell opportunities.
• Ensure customer satisfaction and retention.
• Act as the primary point of contact for product-related queries.
• Coordinate internally with Product, Tech, and Operations teams.
• Set up weekly, monthly and quarterly reviews with key clients.
• Create onboarding documentation for new clients.

Connaissances

Customer Success

Solutions Consulting

Pre-Sales

AI SaaS

Enterprise SaaS

APIs & Integrations

Stakeholder Management

Communication

Outils

APIs

Description du poste

# Customer Success Manager (Pre-Sales & Solutions team)We are seeking a skilled Customer Success Manager (Pre-Sales & Solutions team) to join our team.Remote - France (Contractor role)Full time## Key Responsibilities:* Own post-sales relationships for key clients for our Enterprise SaaS and live streaming solutions* Drive onboarding, activation, and product adoption* Monitor usage metrics and proactively identify upsell opportunities* Ensure customer satisfaction and retention* Act as the primary point of contact for product-related queries* Coordinate internally with Product, Tech, and Operations teams* Set up weekly, monthly and quarterly reviews with key clients* Create onboarding documentation for new clients## Qualifications:* Required Skills & Experience* 3–6+ years experience in:* Customer Success, Solutions Consulting, and / or Pre-Sales* AI, SaaS, Media Tech, Speech Tech, or Localization industries preferred* Strong technical understanding (APIs, workflows, integrations preferred)* Experience working with enterprise or mid-market clients* Ability to translate business problems into technical solutions* Excellent communication and stakeholder management skills* Comfortable in a fast-moving startup environmentNice to Have:* Experience in speech AI, dubbing, or media streaming workflows* Background in SaaS usage analytics* Experience supporting live or real-time product environmentsWhat Success Looks Like:* High activation and retention rate for enterprise accounts* Increased platform usage and upsell conversion* High customer satisfaction rates* Knowledge of products and solutions and how to quickly solve client questions* Scalable processes for future growth### To Apply:Please send your resume to [e-mail] with the subject line “**Customer Success Manager (Pre-Sales & Solutions team)**”.### Ready to apply?Join our team and help us shape the future of Voice AI.Apply now