AI Solutions Specialist - Presales

MBN Solutions; Les Ulis; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Private healthcare

Life insurance

Pension plan

28 days paid annual leave

Access to LinkedIn Learning

Résumé du poste

A European leader in digital transformation seeks an AI Solutions Specialist to drive AI initiatives in customer engagement. This role involves collaborating with enterprise clients to design scalable AI solutions, mentoring teams, and showcasing impactful demos. Ideal candidates will have a degree in Computer Science or related fields and experience in AI transformation. Flexible working options are available, along with comprehensive benefits including private healthcare and ongoing development opportunities.

Qualifications

• Mid-Senior level position involving hybrid work options.
• Experience in AI-enabled customer experience transformation desired.
• Familiarity with cloud services and AI/ML certifications is a plus.

Responsabilités

• Lead discovery sessions with enterprise clients.
• Design end-to-end AI architectures.
• Support bids and proposals.
• Deliver demos and presentations with business impact.

Connaissances

Conversational AI

Generative AI

Automation frameworks

Cloud platforms (AWS, Azure, Google Cloud)

Strong communication skills

Commercial acumen (ROI modeling, TCO analysis)

Formation

Degree in Computer Science or related field

Outils

Advanced analytics tools

CXaaS platforms (Genesys, NICE)

Description du poste

Data & AI Talent Specialist Since 2011 | Hiring Teams in AI/ML, Data & Marketing Science | UK | North America | Europe [e-mail]

AI Solutions Specialist -Presales

Salary + Benefits to be discussed over a call

Paris- Hybrid Options Available

Are you passionate about how AI can transform customer engagement?

We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands.

As an AI Solutions Specialist, you’ll sit at the intersection of technology, business strategy, and customer experience.

You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels.

What You’ll Do

• Lead discovery sessions with enterprise clients to uncover needs and opportunities for AI and automation.
• Design and validate end-to-end AI architectures that are scalable, secure, and outcome‑driven.
• Support bids and proposals with credible technical and operational input.
• Deliver compelling demos and presentations that show real business impact.
• Collaborate with Solution Engineers on proof‑of‑concepts and client showcases.
• Advise on AI trends, technologies, and best practices to shape go‑to‑market strategies.
• Mentor colleagues and contribute to a culture of knowledge‑sharing and enablement.
• Deep knowledge of Conversational AI, Generative AI, and automation frameworks.
• Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect).
• Commercial acumen, including ROI modelling and TCO analysis.
• Strong communication and presentation skills with executive audiences.
• Ability to balance technical depth with business storytelling.
• Leadership and mentoring capability within cross‑functional teams.
• AI/Automation: Conversational AI platforms, LLMs, agentic AI, RPA tools.
• Cloud: AWS, Azure, or Google Cloud.
• Data: Advanced analytics and reporting tools.

Preferred Experience & Certifications

• Experience in AI‑enabled customer experience transformation.
• Degree in Computer Science, AI, or related field (or equivalent practical experience).
• Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.).
• Flexible / remote working options.
• Private healthcare and life insurance.
• Pension plan.
• 28 days paid annual leave (including company‑wide wellbeing days).
• Access to LinkedIn Learning and ongoing development programs.

If you’re ready to shape the future of AI‑driven customer experience and thrive in a collaborative, fast‑paced environment — we’d love to hear from you.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Information Technology

Industries

IT Services and IT Consulting

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