Customer Success Lead

Kenkotech Futures Limited; France; On-site; EUR 60,000 - 90,000; Full time

Job summary

Kenkotech Futures Limited in Paris is seeking a Customer Success / Clinical Applications Specialist to onboard and train clinical users on AI-powered healthcare solutions. You will translate complex product functionality into practical guidance, support adoption, and collaborate with clinical and technical teams to embed the product into workflows.

Initially based in Paris with on-site work, the role offers growth toward leadership in Customer Success as the business scales, with opportunities

Qualifications

• Approximately 4–5 years of relevant clinical applications or technical customer success experience
• Hands‑on experience training and supporting clinical users
• Ability to translate technical concepts into clear, accessible explanations
• Confidence working between clinical stakeholders and technical teams
• Structured approach to issue management, documentation, and follow‑up
• Ability to work autonomously and help build processes as the business grows
• Interest in developing towards broader customer success leadership responsibilities
• Ultrasound or cardiovascular experience welcome, but not essential
• A biomedical engineering/technical background

Responsibilities

• Onboard and train clinical users
• Explain complex product functionality clearly to different clinical audiences
• Support ongoing adoption and help customers embed the product into their workflows
• Help users understand relevant clinical evidence and the product’s potential clinical impact
• Manage customer questions and issues through structured ticketing and quality processes
• Work closely with technical teams to resolve issues and communicate customer feedback
• Help establish repeatable onboarding, training, and customer support processes
• Take ownership of customer needs within an evolving startup environment

Skills

Clinical onboarding

Technical training

Clear communication

Issue management

Autonomy

Leadership potential

Clinical domain knowledge

Education

Biomedical engineering background

Job description

Customer Success / Clinical Applications Specialist

Compensation Package to Be Confirmed

About the Role:

Our client is an early-stage healthcare technology company developing AI-powered solutions to support clinicians and improve clinical workflows.

They are looking for a Customer Success / Clinical Applications Specialist to help clinical users understand, adopt, and get value from their technology.

This is a hands‑on opportunity focused on clinical onboarding, training, support, and ongoing adoption. You’ll work closely with clinical users and technical teams, helping translate complex product functionality into clear, practical guidance.

As the business grows, there is potential to take on broader leadership responsibilities and develop towards a Head of Customer Success position.

What You’ll Do:

• Onboard and train clinical users, building confidence in using the technology
• Explain complex product functionality clearly to different clinical audiences
• Support ongoing adoption and help customers embed the product into their workflows
• Help users understand relevant clinical evidence and the product’s potential clinical impact
• Manage customer questions and issues through structured ticketing and quality processes
• Work closely with technical teams to resolve issues and communicate customer feedback
• Help establish repeatable onboarding, training, and customer support processes
• Take ownership of customer needs within an evolving startup environment

Ideal Candidate Qualifications:

• Approximately 4–5 years of relevant clinical applications or technical customer success experience
• A biomedical engineering/technical background
• Hands‑on experience training and supporting clinical users
• Ability to translate technical concepts into clear, accessible explanations
• Confidence working between clinical stakeholders and technical teams
• A structured approach to issue management, documentation, and follow‑up
• Ability to work autonomously and help build processes as the business grows
• Interest in developing towards broader customer success leadership responsibilities
• Ultrasound or cardiovascular experience is welcome, but not essential

The role will initially be based in Paris, France. Office attendance, working arrangements, and travel expectations are still being finalised.

The focus is clinical onboarding, training, support, and adoption, with software implementation handled by the Operations and R&D teams.

The final compensation package is being defined, with bonus and equity envisaged.