Clinical Application & Customer Success Specialist

Diagnoly; Lyon; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Lyon-based role

RTT 218 days

Job summary

Diagnoly in Lyon is seeking a hands-on Clinical Application & Customer Success Specialist to ensure onboarding, training and ongoing support for healthcare customers across Europe. You welcome new sites, train teams and ensure the solution is adopted in daily clinical practice.

You will act as the main liaison for customers in Europe, especially DACH, traveling occasionally to meet clients, and coordinating onboarding, training and post-deployment support while aligning with regulatory and

Qualifications

• Experience in healthcare, MedTech, medical devices, imaging or healthcare IT.
• Strong English; German would be a plus.
• Willingness to travel across Europe, including DACH region.
• Ability to onboard, train and support healthcare professionals.

Responsibilities

• Own onboarding of new hospitals, clinics and practices.
• Install and configure Fetoly on customer tablets and connect to ultrasound systems.
• Support image transfer to PACS and DICOM connectivity.
• Troubleshoot tablets, connectivity, HDMI, Android/iOS and IT environments.
• Conduct remote and on-site training for physicians and healthcare staff.
• Explain installation and usage in English and German.
• Serve as main contact after deployment and document activities in HubSpot.
• Help improve onboarding, training and support processes.

Skills

Healthcare exp

MedTech

English

German

Travel willingness

Tools

HubSpot

Job description

DIAGNOLY is a MedTech start‑up based in Lyon, France, on a mission to revolutionize fetal screening. Our AI‑powered software Fetoly™ connects to ultrasound machines, analyzing exams in real time to help doctors detect complex fetal pathologies before birth. By significantly improving prenatal detection rates, our technology reduces the risk of lifelong disabilities, handicap, or lethal outcomes for concerned babies. As we grow across Europe, we are seeking an experienced and hands‑on Clinical Application & Customer Success Specialist to ensure our healthcare customers receive world‑class onboarding, training and support.

As the key link between Diagnoly and our healthcare customers, you will be responsible for the onboarding, training and ongoing support of healthcare professionals you welcome new sites, train their teams, and make sure our solution is adopted and used every day in the clinical routine, in line with regulatory and quality standards.

• Act as the primary point of contact for customers in Europe, with a focus on the DACH region
• Build lasting relationships with hospitals, clinics and clinicians to ensure high satisfaction and active product usage,
• Occasional travel across Europe to meet customers on site.

Customer onboarding and technical deployment

• Coordinate the onboarding of new hospitals, clinics and medical practices.
• Install and configure Fetoly on the tablet provided to the customer.
• Connect Fetoly to compatible ultrasound systems.
• Support configuration of image transfer to the customer's PACS environment, including DICOM connectivity.
• Identify and resolve technical issues related to tablets, connectivity, HDMI, Android/iOS and customer IT environments.

Clinical application and training

• Conduct remote and on-site product training for physicians and other healthcare professionals.
• Explain the installation, configuration and use of Fetoly in English and German.
• Support users integrating Fetoly into their existing clinical workflow.
• Work with Diagnoly's clinical team to ensure that training and support remain consistent with clinical practice and the intended use of the medical device.

Customer support and adoption

• Act as the main operational contact for customers after deployment.
• Answer technical and product-related questions and coordinate resolution of issues when necessary.
• Follow product usage and identify situations requiring additional training or support.
• Document customer interactions, deployments and support activities in HubSpot.
• Contribute to the continuous improvement of Diagnoly's onboarding, training and support processes.

At Diagnoly, you are not simply a Customer Success Specialist: you are the face of Diagnoly for our clinical customers, turning every onboarding into lasting, everyday use of our solution.

The position does not include sales responsibility. Its objective is to ensure successful deployment, appropriate use, and customer satisfaction.

Experience:

You have first relevant experience in healthcare, MedTech, medical devices, medical imaging or healthcare IT, combined with an interest in technical products and direct interaction with healthcare professionals.

Hospital & clinical environment:

You have a good understanding of hospital workflows and IT requirements. Basic ultrasound knowledge is a strong plus.

Communication & customer focus:

You have strong communication skills and a customer‑oriented mindset, including the ability to explain technical concepts clearly to healthcare professionals.

Language & mobility:

Fluency in English is mandatory, proficiency in German is a strong plus. You are willing to travel across Europe and the DACH region.

What joining Diagnoly looks like

• Close, hands‑on management, accessible and engaged, that encourages autonomy while supporting skills development
• A privileged work setting in the heart of Lyon
• A key role in an innovative MedTech start‑up with a strong mission
• A dynamic, collaborative team in a fast‑growing environment and company culture built on cohesion and high standards
• Gross annual salary: €30,000 – €40,000 with significant annual performance‑based bonuses
• "Cadre" status with a 218‑day work year + RTT,
• Health and income‑protection insurance, 70% covered by Diagnoly

Diagnoly is committed to diversity and equal opportunity in recruitment. We welcome applications from all qualified candidates, regardless of gender, origin, or disability.