Customer Success Coordinator

EF; Paris; Hybrid; EUR 8,900 - 13,000; Full time

Benefits offered by this job

International team environment

Coaching and training sessions

Team events and social activities

Job summary

Cultural Care Au Pair is seeking a Customer Success Coordinator in Alternance based in our Paris office to assist our team in placing au pairs with host families and ensuring regulatory compliance for a successful program year. You will engage with au pairs to guide them through the departure process and coordinate with teams to meet deadlines.

The role emphasizes problem-solving, organization, and excellent communication in a dynamic, international environment, with a salary aligned to the

Qualifications

• Ambitious and organized with a positive attitude.
• Strong problem-solving and multi-tasking abilities.
• Excellent communication and customer service skills.

Responsibilities

• Support the Customer Success Team and assist au pairs before departure.
• Review documents to ensure compliance with US State Department regulations.
• Help match au pairs with host families and meet document deadlines.
• Handle sensitive conversations with empathy and assertiveness when needed.

Skills

Customer service

Communication

Multitasking

Organized

Education

Enrolled in higher education (internship/alternance)

Job description

Cultural Care Au Pair is looking for an Customer Success Coordinator in Alternance based in our Paris office to help us meet our goal to be the largest and most trusted au pair program in the world.

Our cultural exchange program builds global families by bringing together au pairs with American host families—providing meaningful childcare for families, an unforgettable year in the U.S.A. for au pairs, and a culturally enriching experience for both parties.

Would you like to make a difference during your internship?

We are seeking an ambitious, organized person with a positive attitude who wants to combine their problem-solving and multi-tasking skills to set our au pairs on the path to a successful, life changing year in the USA.

The salary will be based on the legal index for apprentice.

What you’ll do:

• Support our Customer Success Team, and work with our au pairs as they prepare to depart for their au pair experience. Tasks can include:
  • Speaking with customers on the phone to support au pairs through the process of selecting their host family.
  • Reviewing submitted customer documents to ensure every customer is compliant with the US State Department regulations.
  • Helping the team reach their goals of matching au pairs with host families and meeting compliance document deadlines.
  • Using your customer service skills to sometimes have difficult conversations about sensitive or challenging situations for our au pairs.

This is what we offer you:

• Work in an international and varied atmosphere with flat hierarchies
• Gain insight into the various tasks in the area of Customer Success and also take on your own projects
• Take part in coaching and joint training sessions with colleagues from all over the world
• Enjoy office events such as our summer party, after-work get-togethers and team outings

Who you are:

• You are a curious person with a growth mindset and have a great passion for cultural exchange programs
• You are well-organized and detail-oriented with good time management
• You believe nothing is impossible, don’t shy away from a challenge and love to find solutions
• You have amazing communication and customer service skills and know-how to balance empathy and assertiveness.
• You love being a part of a supportive team that has fun while hitting goals