Customer Success / Account Management Intern – International Clients

OneFlash; Paris; Hybride; EUR 13 000 - 20 000; Plein temps

Avantages offerts par ce poste

Team lunches

Afterworks

Events

Learning sessions

Station F campus

Résumé du poste

OneFlash is seeking an ambitious 6‑month full‑time internship in Paris to support theOps & Customer Success team. You will manage a portfolio of international B2B clients, handle daily requests, and collaborate with the France-based Ops team. Expect hands-on responsibilities and frequent travel for on-site activations across Europe.

Fluency in English is mandatory, with German/Swedish/Spanish as a plus. You’ll work in a fast-moving startup environment at Station F with real impact from day one.

Qualifications

• Currently pursuing Master 1 or Master 2 in business school or university.
• First experience in customer success, account management or operations.
• Fluent in English is mandatory; German/Swedish/Spanish are strong plus.
• French is optional but appreciated for daily interactions.
• Autonomous, structured and proactive with good communication and empathy.
• Comfortable with digital tools like Excel, Notion and HubSpot/CRM.

Responsabilités

• Manage and support a portfolio of international B2B clients (shopping malls, airports, events, leisure venues).
• Handle daily client requests (reporting, on-site operations, logistics follow-up) and communicate with the Ops team in France.
• Track performance metrics and usage data, turning insights into actionable recommendations.
• Build and share monthly dashboards and performance reports for clients.
• Identify opportunities for upsell or renewal and contribute to account plans.
• Coordinate on-site client activations, events, or trade fairs across Europe.
• Contribute to improving internal tools, documentation, and customer processes.

Connaissances

English fluency

Empathy

Communication

Multitasking

Account management

Customer success

Formation

Master 1 or Master 2 (business school, university, or equivalent)

Outils

Excel

Notion

HubSpot/CRM

Description du poste

Your goal: make sure our international clients are happy, their operations run smoothly, and OneFlash becomes an essential service for their visitors.

You’ll join the Ops & Customer Success team, working closely with our COO and international partners.

Your responsibilities:

• Manage and support a portfolio of international B2B clients (shopping malls, airports, events, leisure venues, etc.).

• Handle daily client requests (reporting, on-site operations, small logistics follow-up) and ensure proper communication with the Ops team in France.

• Track performance metrics and usage data, turning insights into actionable recommendations.

• Build and share monthly dashboards and performance reports for clients.

• Identify opportunities for upsell or renewal, and contribute to account plans.

• Coordinate on-site client activations, events, or trade fairs — possibly travelling in Europe to represent OneFlash.

• Contribute to improving internal tools, documentation, and customer processes.

You’re currently in Master 1 or Master 2 (business school, university, or equivalent).You’re looking for a 6-month full-time internship starting March 2027 or later.You have a first experience in customer success, account management, or operations.You’re fluent in English (mandatory – you’ll work daily in English).You speak German / Swedish / Spanish as a strong plus.French is optional but appreciated for daily team interactions.You’re autonomous, structured, and proactive — capable of juggling multiple priorities.You have great communication skills and empathy, and love building long-term relationships.You’re comfortable with digital tools (Excel, Notion, HubSpot/CRM, etc.).You’re curious, resourceful, and want to grow in a fast-moving, international startup environment.Pourquoi nous rejoindre ?Be part of a young, ambitious, and international team of 30 people.Get real responsibilities from day one — and make a visible impact.Work at Station F, the world’s biggest startup campus, in the heart of Paris.Join a company expanding fast across Europe with opportunities to travel.Enjoy regular team lunches, afterworks, events, and learning sessions.