Customer Service Support (Lisbon) – French + English (C1)

CB Talents SP; Paris; Sur place; EUR 9 444 - 11 312; Plein temps

Résumé du poste

CB Talents SP is looking for a Customer Service Representative to support a major global Payment Solutions account. This role requires fluency in both French and English, along with a minimum of one year of customer service experience. It offers a 6-month contract based in Paris, France, perfect for those interested in the fintech sector.

The position involves providing high-quality support to users regarding their payment accounts and transactions, ensuring standards of accuracy and empathy.

Qualifications

• Minimum of one year of experience in Customer Service.
• Proven strong customer-oriented approach.
• Ability to achieve a C1 score on the Harver English assessment.

Responsabilités

• Deliver exceptional customer support for payment-related inquiries.
• Handle inquiries with empathy and professional communication.
• Maintain accuracy and quality standards in a fast-paced environment.

Connaissances

Fluent in French

Fluent in English

Customer Service Orientation

Flexibility in working hours

Description du poste

About the Role

Are you a customer service professional who speaks fluent French and English? We have an immediate, urgent opening for a Customer Service Representative supporting a major global Payment Solutions Account in Lisbon, Portugal!

In this role, you will assist users with payment‑related inquiries, ensuring secure, high‑quality support. This is a 6‑month contract (CDD) perfect for individuals looking to gain experience in the fast‑growing fintech and payment solutions sector.

Salary & Financial Package

We believe in full transparency from day one. Here is the exact breakdown of your compensation:

• Base Salary: €930 per month (Paid across 14 months per year, giving you extra holiday and Christmas payouts!)


• Performance Allowance: €65 per month (Paid across 11 months per year)

What We Are Looking For

• Languages: Native or fluent (C1/C2) in French, paired with a solid C1 level in English.
  
  
  
  • Note: Candidates must be able to achieve a C1 score on the Harver English assessment during the selection process.
  
  
  
  


• Experience: A minimum of one year of experience in Customer Service, with a proven, strong customer‑oriented approach.


• Flexibility: Comfortable working a 24/7 rotational schedule, including night shifts.

Key Responsibilities

• Deliver exceptional customer support to French and English‑speaking users regarding their payment accounts and transactions.


• Handle inquiries with a high degree of empathy, security awareness, and professional communication.


• Maintain accuracy and quality standards in a fast‑paced environment.

How to Apply

This is an urgent vacancy with a start date approaching quickly.

Click \"Apply Now\" to upload your CV in English or French, and a recruiter will reach out to guide you through the Harver English assessment!