Customer Support Specialist (French Speaker)

Cross Border Talents; Strasbourg; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Welcome Bonus of 3000

Relocation Package

Meal Allowance of 7.23 per working day

Transport Allowance of 20 per month

Health Insurance available from day 1

Job summary

A customer service provider is looking for motivated individuals to join their team in Lisbon. The role involves assisting customers in French and English, resolving inquiries, and collaborating with internal teams to ensure quality service. A welcome bonus, relocation package, and various allowances are offered to support your move. If you're seeking a dynamic environment and opportunity for professional development, apply now to start your new journey in Portugal.

Qualifications

• Strong communication skills in French and English.
• Ability to handle customer inquiries professionally.
• Experience in customer service roles preferred.
• Willingness to work in a dynamic international environment.

Responsibilities

• Assist customers via phone, email, and chat in French.
• Handle inquiries with professionalism and empathy.
• Resolve issues and guide users with provided solutions.
• Work with internal teams to ensure a smooth customer experience.

Skills

French (C2)

English (B2)

Customer service

Communication

Job description

Are you ready for your next career step under the Portuguese sun? We're hiring motivated individuals with strong communication skills to join our on‑site customer service team in Lisbon.

In this role, you will support customers and help deliver high‑quality service in a dynamic and international environment.

Your Responsibilities

• Assist customers via phone, email, and chat in French

• Handle inquiries with professionalism and empathy

• Resolve issues and guide users with provided solutions

• Work with internal teams to ensure a smooth customer experience

Language Requirements

• French: C2

• English: B2

Work Schedule

• Monday to Saturday (including bank holidays)

• 08:00 AM 06:00 PM (Portuguese time)

• Days off: Sunday + 1 rotational day per week

What We Offer

• Welcome Bonus: 3000

• Relocation Package (for candidates moving from outside Portugal):

  • Flight reimbursement up to 400 after 6 months of employment (economy class)

  • Room in a shared apartment (maximum 12 months), rent 280/month, all bills included directly deducted from salary

• Meal Allowance: 7.23 per working day

• Transport Allowance: 20 per month

• Health Insurance: Available from day 1 (with a monthly contribution); becomes free after 6 months of contract

Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.

Apply now to begin your new journey in Portugal!