French Speaking Customer Experience & Support Specialist

The Career Nest; Lyon; Sur place; EUR 14 000 - 15 000; Plein temps

Avantages offerts par ce poste

Accommodation

Private health insurance

Résumé du poste

The Career Nest is seeking a French-speaking customer support professional to join our multicultural team, supporting prestigious global brands in Portugal. You will be the primary contact for French-speaking customers, delivering digital and customer care across phone, email, and chat.

With a 40-hour week, a 12-month initial contract renewable for up to 24 months, and an option for fully equipped accommodation for long-distance candidates, the role includes comprehensive training and full

Qualifications

• Native or near-native fluency in French (written and spoken).
• Good working knowledge of English.
• High school diploma completed (minimum requirement).

Responsabilités

• Serve as the primary point of contact for French-speaking customers across phone, email and chat.
• Deliver digital and customer care solutions to prestigious global brands in Portugal.
• Collaborate with an international team to ensure excellent service and client satisfaction.

Connaissances

French fluency

English ability

Customer service

Formation

High school diploma

Description du poste

Are you ready for an exciting international career move? We are seeking enthusiastic professionals with native-level or fluent French to join our multicultural team supporting prestigious global brands in Portugal. In this role, you will act as the primary point of contact for French-speaking customers, delivering exceptional digital and customer care solutions across various communication channels (phone, email, chat).

Key Details & Working Conditions

• Schedule: 40 hours/week, rotating shifts, 2 rest days per week (not necessarily consecutive).
• Contract Type: Initial 12-month predictable contract, renewable up to an additional 12 months. Permanent contract eligibility after 2 years.
• Paid Training: Comprehensive initial training provided (1 to 4 weeks). Training compensation: €185.60 per completed training week (€37.12/day).
• Accommodation: Option for fully equipped shared company accommodation for 14 months (includes rent and bills for international candidates living> 100 km from Lisbon).
• Work/Live Permit & Legal: Full administrative support for residence permits, social security, and NIF (Tax Number) acquisition.
• Flights & Arrival: Airport pickup upon arrival. Initial flight reimbursement up to the approved budget after 9 months of successful integration. Annual complementary round-trip flight back to home country after 12 months.

Compensation & Benefits Package

• With Accommodation Option: Base Salary €760.00/month + Accommodation Benefit €200.00/month + Meal Allowance €154.00/month (€7.00/day) + Christmas & Vacation Allowance = Total Package: €1,240.66/month
• Without Accommodation Option: Base Salary €931.43/month + Meal Allowance €154.00/month (€7.00/day) + Christmas & Vacation Allowance = Total Package: €1,240.67/month
• Additional Benefits: Free private health insurance with Allianz from day one after contract signing.

Requirements & Ideal Profile

• Language Skills: Native or near-native fluency in French (written and spoken), combined with a good working knowledge of English.
• Education: High school diploma completed (minimum requirement).
• Documentation: Valid EU passport/ID or valid work/residence permit for non-EU citizens, clean criminal record (Certificate No. 3 issued within the last 3 months).
• Soft Skills: Customer-centric mindset, strong communication skills, multicultural adaptability, and eagerness to embark on an international adventure.