Customer Service Representative – Travel Industry (Flexible Schedule)

Hjbtravels; Romainville; Hybride; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Flexible scheduling options

Training and ongoing support

Opportunities for advancement

Team environment

Résumé du poste

A travel services company seeks a reliable Customer Service Representative to assist clients with inquiries and reservations in the travel industry. The role offers flexible scheduling options, either part-time or full-time, and requires strong communication skills and a customer-focused mindset. Candidates will enjoy a supportive work environment with training and opportunities for advancement. This position is ideal for individuals passionate about helping others and interested in travel.

Qualifications

• Strong communication skills are essential for interacting with customers.
• Prior experience in customer service is beneficial, but not mandatory.
• Ability to work independently is highly appreciated.
• Basic computer skills should be sufficient for using booking systems.
• A positive mindset focused on customer satisfaction is crucial.
• Interest in the travel industry can enhance the job performance.

Responsabilités

• Handle customer inquiries via phone and email.
• Assist clients with travel questions and reservations.
• Provide information on destinations and policies.
• Maintain professional communication at all times.
• Document customer interactions as needed.
• Document customer interactions as needed

Connaissances

Strong verbal and written communication skills

Customer service experience

Ability to work independently

Basic computer skills

Attention to detail

Interest in the travel industry

Customer service experience (nice to)

Description du poste

Job Description

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities

• Handle customer inquiries via phone andemail

• Assist clients with travel questions, reservations, and general support

• Provide accurate information regarding destinations, policies, and procedures

• Maintain professional and courteous communication at all times

• Follow established company processes and service standards

• Document customer interactions as needed

Qualifications

• Strong verbal and written communication skills

• Customer service experience preferred, but not required

• Ability to work independently and manage time effectively

• Basic computer skills and comfort using online systems

• Attention to detail and a customer-first mindset

• Interest in the travel industry is a plus

What We Offer

• Flexible scheduling options (part-time or full-time)

• Training and ongoing support

• Opportunities for advancement within the travel industry

• Supportive and team-oriented work environment