Customer service manager World Export

Limagrain Field Seeds; La Ménitré; Remote; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Salary range €40k-€55k

On-site restaurant

Health insurance

Bonus scheme

Holiday vouchers

Works council benefits

Limagrain Group career

Job summary

Limagrain, basé à La Ménitré, recherche un Customer Service Manager World Export. Vous dirigerez une équipe de 12 personnes et assurerez le traitement end-to-end des commandes internationales, avec un reporting mensuel et une forte collaboration inter-équipes (ventes, supply chain, finances et qualité).

Le candidat idéal possède un diplôme en commerce international et au moins 5 années d'expérience en service client ou commerce international, avec un bagage en agro-alimentaire ou industriel et

Qualifications

• Diplôme en commerce international (Bac+3/4 ou Bac+5).
• Minimum 5 ans d'expérience en service client ou commerce international.

Responsibilities

• Diriger et développer l'équipe (10 CDI et 2 CDD).
• Assurer le traitement des commandes de leur entrée à la facturation et encaissement.
• Conduire des projets, coordonner avec les services et rendre compte mensuellement.

Skills

Leadership

Team management

Project management

Communication

English proficiency

Education

Bachelor/Master in international business

Job description

Job Title: Customer service manager World Export

Contract type: Permanent

Job Description:

Function

Based at the headquarters in La Ménitré (35 minutes from Angers city center, 30 minutes from Saumur) and reporting to the Global Customer Service Director, your role will be to ensure Customer Service for our clients all over the world; North and South America, European Agronomists (except France), Middle East and Asia Customers.

Main Goal

1. Team Management and Leadership
As a manager, your role will be to lead, support, and foster the professional growth of your team (including 10 permanent and 2 fixed-term employees). You will be responsible for setting objectives, monitoring performance, and cultivating a positive, collaborative work environment - especially during peak periods - while promoting a culture of excellence.

2. Operationnal Management
Ensure the end-to-end processing of orders, from initial entry all the way to invoicing and payment collection, following the rules and established processes. This includes organizing and prioritizing orders, anticipating needs, securing timely deliveries, and - when necessary - handling customer complaints.

3. Project management, Coordination, and Reporting
Contribute to the implementation of company strategy (covering areas such as IT tools, safety and service quality). You will be responsible for monthly activity reporting and will collaborate cross-functionally with the sales, supply chain, finance, and quality teams to optimize the customer experience.

What we expect of you

You have a Bachelor or a Master's degree in international business or a related field, and possess at least 5 years of experience in customer service or international trade - ideally within the agri-food, agricultural, or industrial sectors. Furthermore, you've been successfully entitled with a managerial role in the past and would know how to support your team. Proactive and adaptable, you are able to handle various situations with a balance of empathy and firmness. You will leverage your leadership skills to successfully execute assigned projects and guide your team through periods of change. As a skilled communicator, you are proficient in English and skilled at fostering connections among team members (any other language, as French, would be an asset).

Your benefits and working environment

• Salary depending on the profile (€40k - €55k), Manager status (FR 'cadre').


• Working hours: Daily package (211 worked days/year), with 14 to 19 days off in addition to the legal 5 weeks of paid vacations


• Profit-sharing and incentive bonuses, management bonus (up to 1.5 months’ salary).


• Benefits : Family health insurance, on-site company restaurant, works council advantages (holiday vouchers, gift vouchers, discounted tickets, etc.), and free on-site activities.


• Furthermore, by joining the company, you will become part of the Limagrain Group - an organization that offers opportunities for a long-term career.

Recruitment process

• 1 HR Interview (online)


• 1 Manager Interview (online or on-site)


• 1 Director Interview (on-site with a tour)

Vilmorin-Mikado is a Franco-Japanese seed producer that has specialized in creating, producing, and selling vegetable seeds for professionals since 1743. As a responsible partner in the vegetable food chain, Vilmorin-Mikado is committed to helping better nourish people everywhere. Our wide range of unique, original seeds is distributed on five continents in more than 100 countries. Vilmorin-Mikado has more than 1,000 employees and recorded sales of €230 million in 2022-2023, of which 15% was entirely devoted to research. World leader in carrots and witloof chicory, Vilmorin-Mikado is also a major player in salads, tomatoes, sweet peppers, kabocha squashes, daikon radishes and bunching onions. Nearly three centuries ago, Vilmorin-Mikado's founders began our Tree Seeds work, which actively contributes to rebuilding sustainable forests.

Limagrain is a global company with deep local roots. Our parent company is an agricultural cooperative based in the Limagne-Val d’Allier plain, in the heart of Central France’s Auvergne region, while we are an international seed and agri-food group with some 9,600 employees working in 53 countries. As the 4th largest seed company in the world, we achieved sales of 2.522 billion euros in 2023-2024, with additional sales of 729 million euros from activities carried out in collaboration with our strategic partners.