Customer service Apprentice

Freudenberg Group; Valence; Hybride; EUR 12 000 - 19 000; Plein temps

Résumé du poste

Freudenberg Group in Valence, France, invites a Customer Service Apprentice to join our international team. You will process offers and orders, liaise with European headquarters, and help ensure smooth service flows through accurate documentation and timely responses.

You will update ERP/CRM data, assist with inventory tasks, and support continuous improvement through digitization. Fluency in English (B2/C1) and Spanish (B1/B2) is preferred, plus strong MS Office skills.

Qualifications

• Sense of customer service, responsiveness, flexibility and team spirit.
• English level (B2, ideally C1) and Spanish (B1, ideally B2).
• Communicate easily in an international environment; English is the official group language.
• Proficient in MS Office and familiar with ERP and CRM systems.

Responsabilités

• Process and follow up offers and orders within the commercial framework.
• Interface between customers and internal departments (European HQ).
• Manage customer complaints and respond within defined time.
• Modernize procedures with digitalization and continuous improvement.
• Update ERP/CRM databases (customer accounts, prices).
• Assist in local warehouse tasks: replenishment orders, FIFO, inventory checks.
• Analyze internal metrics via activity reports.

Connaissances

Customer service

English proficiency

Spanish proficiency

Microsoft Office

Outils

ERP

CRM

Description du poste

## Customer service ApprenticeApplylocations: Valencetime type: Full timeposted on: Posted Todayjob requisition id: R\_00104692**Working at Freudenberg: We will wow your world!**# Responsibilities:* Processing and follow up the offers and orders, taking into account the commercial and contractual framework conditions.* Interface between customers and the various internal departments (European headquarters in Germany).* Manage customer complaints, respond to requests within a defined time (documentation, information, etc.).* Modernize of procedures with continuous improvement and digitalization.* Update databases in the ERP (creation and management) such as customer accounts and prices.* Manage local warehouse: analysis and adjustment of the replenishment order point, management of replenishment and purchase orders, control of expiry dates with the FIFO method, participation in inventory and analysis of discrepancies.* Analyse internal metrics through activity reports.# Qualifications:* Sense of customer service, responsiveness, flexibility and team spirit.* Proficiency level of English (B2 / ideally C1) and knowledge of Spanish (B1 / ideally B2).* Communicate easily, in an international environment and cultural diversity (the official language of the Group is English)* Proficient in computer software (Microsoft Office: Outlook, Teams, Word, Excel, Copilot), knowledge of an ERP and CRM. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Chem-Trend France S.A.S.U.