Customer Service and Logistics Specialist UK

LA VIE™; Paris; Sur place; EUR 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Alan insurance (50% coverage)

Navigo / green mobility option

8–10 RTT holidays (long-term CDI)

Résumé du poste

La Vie is seeking a dedicated Order Management & Invoicing specialist to support our UK operations from Paris. You will handle orders, resolve invoicing issues, and ensure timely cash collection while maintaining excellent client relationships and accurate stock control.

You will contribute to onboarding new clients, monitor KPIs, and collaborate with finance to resolve disputes. Join a fast-moving startup with international scope and strong growth plans.

Qualifications

• Minimum 1 year of experience in order management and invoicing.
• Strong numerical skills and proficiency in Excel.
• Customer-focused with ability to provide swift, quality service.
• Strong relationship-building abilities.
• Able to remain calm under stress.
• Excellent communication and problem-solving skills.
• Comfortable in a fast-moving startup environment.
• Fluent in English (UK-based customers).

Responsabilités

• Provide rapid and high-quality customer service for orders, issues, and volume concerns with distributors and customers.
• Manage stock at the consignment depot and in the ERP stock system.
• Handle invoicing and cash collection; create invoices in the ERP and resolve invoice issues within 2 days.
• Build strong client relationships through regular warm contact and proactive engagement.
• Respond to customer KPIs and compare with internal data.
• Facilitate smooth onboarding for new clients and orders.
• Control UK logistics invoices and transport costs.
• Create and analyze customer service reports and scorecards.
• Support the UK market by maximizing sales opportunities via excellent service and stock management.

Connaissances

Order management

Invoicing

Excel

Customer relationships

Communication

Problem-solving

Stress management

Startup environment

English fluency

Outils

ERP system

Description du poste

Descriptif du poste

Let’s be honest, La Vie’s plant-based lardons, bacon, ham, tofu, meatballs and tofu are WAY too delicious to keep to ourselves. This is why we decided to bring more joy and love to a maximum of customer in all the shops in France & UK.

In order to pamper our UK customers, we need YOU!

This job exists to provide rapid and high-quality customer service by managing orders, resolving claims, and ensuring accurate invoicing and timely cash collection. Additionally, it aims to build strong client relationships and streamline the onboarding process for new clients. The role will be integral in helping improve the overall efficiency of the UK market from an operational/logistics/customer service perspective.

• Providing a rapid & quality customer service: order issues & volume issues to our distributor Peter Green Chilled, handle custom, transport issues, our retail and OOH customers
• Manage stock at our consignment depot and our ERP stock system
• Invoicing & cash collection : create invoice in our ERP, solve invoice issues within 2 days, cash collection in collaboration with finance in case of litigation
• Build strong client relationships by keeping a regular warm contact and proactive approach
• Respond to customer KPI’s & compare with own data
• Smoothen the client start : make sure we have the relevant data with sales, provide extra care to first orders
• Control invoices of logistics and transport for the UK scope
• Create and analyze with ownership customer service reporting and score-cards
• Support the UK market by maximizing sales opportunities through excellent customer service, stock management and client relationships

Profil recherché

• You have a minimum of 1 year of experience in order management and invoicing
• You are very comfortable with numbers and Excel !
• You love pampering your clients and go the extra mile with your swift & qualitative service
• You are strong in building relationships
• You know how to keep your cool in stressful situations
• You have outstanding communication and problem-solving skills
• You thrive in a fast-moving startup environment!
• You are Fluent in English as your customers are UK-based

Déroulement des entretiens

You will have a first video call with HR and a second interview with your future manager, Gabrielle, followed by a business case!

You were kicking ass in those rounds AND your former N+1s reconfirmed to us what a catch you are? AWESOME!

What makes La Vie unique?

Impact: We exist to put a happy end to animal-intensive farming. Waking up every day to save pigs and tons of CO2 is pretty darn cool.

Unique adventure: Our vision is to become by 2040 the largest pork brand on Earth… Without hurting a fly! We’ll achieve this vision and tackle all the challenges on the way in what will surely be your craziest professional experience.

People: Everyone at La Vie is passionate, smart, and good-vibe. It’s pretty unique to feel you are only surrounded by people who truly care.

International environment: English-speaking and various nationalities.

R&D + Innovation: expect to learn a lot and eat a lot of samples!

Trust: respect and transparency from everyone.

Opportunities to learn and Grow: training, learning lunch, regular Q&A sessions with our leadership, honest discussions about our company KPIs, monthly feedback sessions

Values that brings us together: #Exemplary #Ambition #Together #Sunny

Benefits

A fair & competitive salary package Alan insurance 50% Navigo OR the equivalent in green mobility Holidays: 8 to 10 days RTT in addition to the legal 25 days for long term contract CDI Healthy snacks IT tools of your choice from BackMarket Pocket-friendly veggie lunch by Frichti!

La Vie is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qui sont-ils ?

At La Vie, we love meat, but we don’t love its impact on life. We’re on a mission to help people move from an animal-based diet to a plant-based one, whilst keeping a big smile on their face. Our unique product technology and patented vegetal fat recipe, delivers the juiciest meat-like experiences ever known in the category. We are building a movement, a positive change for the industry and for the planet.

Come and join us.

From plants with Love.

La Vie™