Customer Experience Specialist- French Speakers with Relocation package

Cross Borders Talents; Paris; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health Insurance

Meal Allowance

Transport Support

Relocation Assistance

Performance Bonuses

Job summary

Cross Borders Talents in Lisbon or Porto is seeking a Customer Experience Specialist to be the first point of contact for customers via phone, chat, email and social media, delivering friendly and effective support.

Fluent in French and English, you will resolve questions about orders, product information and tech issues, adapt brand voice, log cases accurately, and help brands build positive relationships with customers.

Qualifications

• Fluent in French and English.
• Customer support experience is a plus.
• Tech-savvy with problem-solving skills.
• Clear communication, multitasking, and composure under pressure.
• People-first mindset and positive attitude.

Responsibilities

• Assist customers with orders, product information, and technical support via phone, chat, email, and social media.
• Adapt tone to match each brand's voice and document cases accurately.
• Resolve issues with patience and empathy while keeping records organized.

Skills

French

English

Customer support experience

Tech-savvy

Communication

Multitasking

Positive attitude

Job description

Customer Experience Specialist- French Speakers with Relocation package

Job Openings Customer Experience Specialist- French Speakers with Relocation package

About the job Customer Experience Specialist- French Speakers with Relocation package

Customer Experience Specialist- French Speakers withRelocation package

Locations: Lisbon, Porto, Avairo, Braga

Looking for a fresh start or your next big step abroad? Join a vibrant, multicultural team in Lisbon or Porto and work with some of the worlds most iconic global brands. As a Bilingual Customer Experience Specialist, youll help people every day while building a meaningful, international career all while enjoying life in one of Europes most beautiful countries.

Whats in It for You?

Competitive Salary: 13,000 15,500 annually

Meal Allowance: Enjoy daily meals on us

Transport Support: Make commuting easy

Health Insurance: Full coverage from day one (free after 6 months)

Performance Bonuses: Earn more when you do well

Relocation Assistance: Well support you every step of the way

What Youll Be Doing

As a Customer Experience Specialist, youll be the first point of contact for customers via phone, chat, email, and social media. Your goal? Offer helpful, friendly, and effective support that leaves every customer smiling.

Your responsibilities include:

Assisting customers with orders, product info, and tech support

Adapting your tone and style to match each brands voice

Resolving complex issues with patience and empathy

Logging cases and keeping records accurate and organized

Youd Be a Great Fit If You:

Speak fluently in French andEnglish

• Have some customer support experience (phone, email, or chat) a plus, not a must

Are tech-savvy or enjoy problem-solving

Communicate clearly, multitask well, and stay calm under pressure

Bring a positive attitude and a people-first mindset

Why Youll Love It Here

This isnt just another job its a chance to grow, explore, and thrive in a supportive international workplace. From career progression to cultural discovery, were here to make your journey count.