Customer Experience Intern Paris

Cohabs; Paris; Sur place; EUR 12 000 - 15 000; Plein temps

Résumé du poste

Cohabs, Paris-based community-driven rental brand, is seeking a Customer Experience Intern to help members feel at home across our Paris houses and continuously improve the Cohabs experience.

You will build strong relationships with members from move-in to move-out, coordinate with Maintenance and Operations to solve issues, plan community events, track CSAT and NPS, and champion ongoing improvements while representing Cohabs with warmth and energy.

Qualifications

• Currently studying or recently graduated in Business, Marketing, Hospitality, Real Estate, or related field.
• Strong communication and interpersonal skills; able to build rapport with diverse people.
• Fluent in French with a good level of English.
• Highly organized, detail-oriented, able to manage multiple tasks simultaneously.
• Familiar with social media and basic marketing concepts.

Responsabilités

• Build strong relationships with members and be their go-to support across all houses, from move-in onboarding to move-out.
• Coordinate with Maintenance and Operations teams to proactively solve issues within our properties and contribute to a welcoming atmosphere.
• Plan, budget, and organize regular community events and initiatives that drive member engagement and satisfaction.
• Own CSAT and NPS tracking, reporting, and strategy, using member feedback to identify opportunities for improvement.
• Gather regular feedback from members and work with internal teams to continuously improve the member experience.
• Represent the Cohabs culture on the ground, bringing warmth, fun, and energy to every interaction.

Connaissances

Communication

Organization

Bilingual French & English

Digital literacy

Customer service

MS Office familiarity

Formation

Business/Marketing/Hospitality/Real Estate or related field

Outils

Microsoft Word

Microsoft Excel

PowerPoint

Description du poste

At Cohabs, we don’t just create places to live, we create communities where people feel at home. We are looking for a Customer Experience Intern to help us build strong relationships with our members, create a welcoming community across our Paris houses, and continuously improve the Cohabs experience.

What You’ll Be Doing

• Member Experience: Build strong relationships with members and be their go-to support across all houses, from move-in onboarding to move-out.
• Problem Solver: Coordinate with Maintenance and Operations teams to proactively solve issues within our properties and contribute to a welcoming, inclusive atmosphere.
• Community Builder: Plan, budget, and organize regular community events and initiatives that drive member engagement and satisfaction.
• Feedback Champion: Own CSAT and NPS tracking, reporting, and strategy, using member feedback to identify opportunities for improvement.
• Continuous Improvement: Gather regular feedback from members and work with internal teams to continuously improve the member experience.
• Cohabs Ambassador: Represent the Cohabs culture on the ground, bringing warmth, fun, and energy to every interaction.

What we’re looking for:

• Business Mindset: You are currently studying or have recently graduated in Business, Marketing, Hospitality, Real Estate, or a related field.
• People Person: You have strong communication and interpersonal skills and can build rapport with a diverse group of people.
• Bilingual Superstar: You are fluent in French and have a good level of English.
• Organization Pro: You are highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Proactive Mindset: You have a positive attitude, take initiative, and are eager to learn and take on new challenges.
• Digital Native: You are familiar with social media platforms and basic marketing concepts.
• Customer-Focused: Previous experience in sales, customer service, or hospitality is a plus, but not required.
• Tool-Savvy: You are comfortable using Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Starting date: January 2027
• Salary to expect: 1152€ / month
• Contract type: Internship

Company description

Cohabs was founded in 2016 with one mission: rethinking shared living by creating spaces designed for unforgettable moments.

In 2026, we proudly celebrate 10 years of turning that vision into reality! A decade of growth, community, and countless memories.

From our first home in Brussels, we’ve expanded to New York, Paris, Madrid, Luxembourg, London, Milan, Washington DC, and Marseille.

Looking ahead, our ambition is to reach 12,500 beds across 11 markets and multiple urban living product lines by 2030. Here’s to the next decade of unforgettable moments!