Customer Experience Intern Paris

DPD (Belgium) NV/SA; Paris; Hybride; EUR 12 000 - 14 000; Plein temps

Résumé du poste

Cohabs is seeking a Customer Experience Intern to strengthen member relationships and foster a welcoming Paris community. You will support onboarding, collaborate with Maintenance, and drive engagement across Cohabs houses.

Based in Paris, you will handle CSAT/NPS tracking, feedback loops, and initiatives to enhance the member journey with warmth and energy. Starting January 2027, salary is 1,152€ per month.

Qualifications

• Pursuing or recently graduated in business, marketing, hospitality, real estate or related field.
• Strong communication and interpersonal skills.
• Fluent in French and good English.
• Highly organized with ability to multitask.
• Proactive attitude and eagerness to learn.
• Familiar with social media and basic marketing concepts.
• Customer-focused; prior sales/customer service experience is a plus.
• Proficient with MS Office (Word, Excel, PowerPoint).

Responsabilités

• Build strong relationships with members and be their go-to support across all houses, from move-in onboarding to move-out.
• Coordinate with Maintenance and Operations teams to proactively solve issues.
• Plan, budget, and organize regular community events and initiatives that drive member engagement and satisfaction.
• Own CSAT and NPS tracking, reporting, and strategy, using member feedback to identify opportunities for improvement.
• Gather regular feedback from members and work with internal teams to continuously improve the member experience.
• Represent the Cohabs culture on the ground, bringing warmth, fun, and energy to every interaction.

Connaissances

Business mindset

People skills

Bilingual FR/EN

Organized

Proactive

Digital literacy

Customer-focused

MS Office

Formation

Business/Marketing/Hospitality/Real Estate studies

Outils

Microsoft Office

Description du poste

At Cohabs, we don’t just create places to live, we create communities where people feel at home. We are looking for a Customer Experience Intern to help us build strong relationships with our members, create a welcoming community across our Paris houses, and continuously improve the Cohabs experience.

What you’ll be doing:

• Member Experience: Build strong relationships with members and be their go-to support across all houses, from move-in onboarding to move-out.
• Problem Solver: Coordinate with Maintenance and Operations teams to proactively solve issues within our properties and contribute to a welcoming, inclusive atmosphere.
• Community Builder: Plan, budget, and organize regular community events and initiatives that drive member engagement and satisfaction.
• Feedback Champion: Own CSAT and NPS tracking, reporting, and strategy, using member feedback to identify opportunities for improvement.
• Continuous Improvement: Gather regular feedback from members and work with internal teams to continuously improve the member experience.
• Cohabs Ambassador: Represent the Cohabs culture on the ground, bringing warmth, fun, and energy to every interaction.

What we’re looking for:

• Business Mindset: You are currently studying or have recently graduated in Business, Marketing, Hospitality, Real Estate, or a related field.
• People Person: You have strong communication and interpersonal skills and can build rapport with a diverse group of people.
• Bilingual Superstar: You are fluent in French and have a good level of English.
• Organization Pro: You are highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Proactive Mindset: You have a positive attitude, take initiative, and are eager to learn and take on new challenges.
• Digital Native: You are familiar with social media platforms and basic marketing concepts.
• Customer-Focused: Previous experience in sales, customer service, or hospitality is a plus, but not required.
• Tool-Savvy: You are comfortable using Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Starting date: January 2027
• Salary to expect: 1152€ / month
• Contract type: Internship

Contract type

Internship

Number of hours per week

Full time

Job location

55 Rue Saint-Maur, 75011 Paris, France

About us

Cohabs was founded in 2016 with one mission: rethinking shared living by creating spaces designed for unforgettable moments.

In 2026, we proudly celebrate 10 years of turning that vision into reality! A decade of growth, community, and countless memories.

From our first home in Brussels, we’ve expanded to New York, Paris, Madrid, Luxembourg, London, Milan, Washington DC, and Marseille.

Looking ahead, our ambition is to reach 12,500 beds across 11 markets and multiple urban living product lines by 2030. Here’s to the next decade of unforgettable moments!