Customer Claims Resolution Specialist

Danfoss; Ville-la-Grand; Sur place; EUR 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

13th salary

Annual bonus

Paid vacation

Pension plans

Personal insurance

Résumé du poste

Danfoss is seeking a Customer Claims Handling Specialist in France to act as the customer’s trusted advocate and single point of contact for issue resolution. You will coordinate with internal teams and maintain precise records to ensure timely, accurate responses.

You will compile clear 8D reports, track case timelines, and drive continuous improvement by identifying trends and preventing recurrence across products and processes.

Qualifications

• Associate's or Bachelor's degree in a technical or business field.
• 3+ years in customer quality, technical service, or complaints handling within an industrial setting.

Responsabilités

• Take full ownership of customer claims from initial report to final resolution as the customer’s primary contact.
• Coordinate with internal teams (Site Quality, Engineering, Sales) for unified responses.
• Compile and deliver clear, professional updates and 8D reports translating technical information into accessible resolutions.
• Manage case timelines and milestones, tracking actions and escalating delays to keep progress.
• Maintain accurate claim records and contribute to trend analysis and continuous improvement.

Connaissances

Communication

Organizational skills

Problem-solving

8D Method

Root cause analysis

CAPA

CRM/ERP

Microsoft Office

Formation

Associate's or Bachelor's degree in a technical or business field

Outils

CRM/ERP software

Microsoft Office

Description du poste

Danfoss is seeking a Customer Claims Handling Specialist in France to act as the customer’s trusted advocate and single point of contact for issue resolution. You will coordinate with internal teams and maintain precise records to ensure timely, accurate responses.

You will compile clear 8D reports, track case timelines, and drive continuous improvement by identifying trends and preventing recurrence across products and processes.