CUSTOMER CARE FR

CONTEG Middle East

Paris

Sur place

EUR 35 000 - 52 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Performance-related remuneration

Professional growth and training

Mobile phone and laptop

Résumé du poste

CONTEG Middle East in Paris is seeking a proactive Customer Care professional to manage orders from receipt to delivery and to proactively inform customers of progress. The role collaborates with sales, production, logistics, and finance to meet commitments and maintain high service levels.

You will analyze issues, coordinate across functions, handle complaints, and contribute to customer retention and revenue growth through excellent service.

Qualifications

A strong customer focus.
Excellent communication skills.
A high level of organisational rigour.
Analytical and problem-solving skills.
The ability to manage priorities and deal with emergencies.
Cross-functional coordination skills.
A good command of ERP, CRM and management tools.

Responsabilités

Manage orders from receipt through to delivery.
Proactively keep customers informed of progress.
Coordinate with internal departments to meet commitments.
Handle complaints and provide swift and effective solutions.
Monitor deliveries, delays and disputes.
Ensure the quality of customer data (prices, terms and conditions, product codes, etc.).
Measure and improve customer satisfaction.
Identify areas for improvement in internal processes.
Contribute to customer retention and revenue growth through a high standard of service.

Connaissances

Strong customer focus

Excellent communication

Organisational rigour

Analytical and problem-solving

Prioritisation & emergency handling

Cross-functional coordination

ERP/CRM proficiency

Description du poste

Definition

Customer Care ensures customer satisfaction, loyalty and trust by coordinating all operational interactions between the customer and the company. It guarantees the prompt, accurate and proactive handling of enquiries, whilst ensuring that commitments regarding quality, turnaround times and service are met. Acting as a key link between the customer and the various internal departments (sales, production, logistics, finance, quality and after-sales service), Customer Care contributes directly to commercial performance, customer loyalty and the company’s reputation.

Job Type

Full time

Location

Paris

Your Responsibilities

manage orders from receipt through to delivery
proactively keep customers informed of the progress of their orders
coordinate with the various internal departments to meet commitments
handle complaints and provide swift and effective solutions
monitor deliveries, delays and disputes
ensure the quality of customer data (prices, terms and conditions, product codes, etc.)
measure and improve customer satisfaction
identify areas for improvement in internal processes
contribute to customer retention and revenue growth through a high standard of service

Customer Care Aims To