Customer Care

SSAB; Paris; Sur place; EUR 28 000 - 42 000; Plein temps

Résumé du poste

SSAB in Paris seeks a Customer Care specialist within the Special Steels Sales department to support Regional Sales Managers and customers in France. This office-based role handles orders, bookings, offers, follow-ups and serves as the first contact for customers.

Fluency in English and French is required and prior sales exposure is welcomed. You will collaborate with RSMs, provide service with a view to the bigger picture, and contribute to onboarding and continuous improvement in a fast-paced,

Qualifications

• Sales background preferred
• Motivated and sees opportunities
• Service minded and communicative, not afraid to answer the phone
• Team player
• English and French communication skills

Responsabilités

• Register plates arriving in stock into system
• Handle purchase orders of stock plates
• Marketing support
• Open new accounts
• Register claims into system
• Replying delivery related customer inquiries

Connaissances

Sales background

English communication

French communication

Description du poste

About the position

As a Customer Care person in our Special Steels Sales department in Paris you will work closely to the Regional Sales Managers and our customers in France. You will be an office based sales support including various tasks, independent and supporting RSM’s while they are traveling.
You will work together with the RSMs, with tasks such as handling orders, bookings, sending offers, follow-ups and additional sales. You will have an important role in terms of being our costumers’ first contact. We want to make sure we provide the best service - although this isn’t a passive customer care role- we are looking for someone who sees the bigger picture.
SSABs upcoming fossil-free technology is the first true steelmaking transformation for centuries! Our customers around the world will get premium high-strength steel, adapted to the future.

All CVs must be submitted in English.

Main Responsibilities

• Register plates arriving in stock into system
• Handle purchase orders of stock plates
• Marketing support
• Open new accounts
• Register claims into system
• Replying delivery related customer inquiries

About you

• Preferably you have some kind of sales background from education/experience or both
• You are motivated and see opportunities
• You are service minded and communicative, not afraid to answer the phone
• You are a team player
• You have English and French communication skills

Our offer

We offer a wide range of appreciated benefits to our employees. Some examples of these are listed here:

• Become a part of our global SSAB family
• Work in a developing, exciting and fast pace industry with carrier opportunities
• A well prepared onboarding plan to make sure you succeed
  

Recruitment process

1. Digital Interview
2. HR Interview
3. Manager Interview
4. Assessments
5. Reference Check
6. Offer Letter