Customer Care

SSAB; Paris; Sur place; EUR 34 000 - 48 000; Plein temps

Avantages offerts par ce poste

SSAB family

Career opportunities

Onboarding plan

Résumé du poste

SSAB is seeking a Customer Care professional in Paris for our Special Steels Sales team. You will work closely with Regional Sales Managers and customers in France, handling orders, bookings, offers, follow-ups, and providing sales support while the RSMs travel.

This is an office-based role where you are the customers’ first contact and you will coordinate with departments and logistics to deliver accurate information.

Qualifications

• Bachelor's degree in sales or international sales.
• Minimum 2 years’ experience in a similar position.
• Motivated, opportunities oriented, service minded and communicative.
• Fluent in English and French, team player.
• Knowledge of Microsoft Office and SAP is a plus.

Responsabilités

• Handle purchase orders of stock plates.
• Marketing support.
• Open new accounts.
• Register claims into system and request credit/debit notes.
• Coordinate with departments and logistics to give accurate information to customers.
• Give back up and support to sales team.

Connaissances

Customer service

Sales support

Communication

Team player

English-French bilingual

Formation

Bachelor's degree in sales/ international sales

Outils

Microsoft Office

SAP

Description du poste

Job Description

About the position

As a Customer Care person in our Special Steels Sales department in Paris you will work closely to the Regional Sales Managers and our customers in France. You will be an office based sales support including various tasks, independent and supporting RSM’s while they are traveling.

You will work together with the RSMs, with tasks such as handling orders, bookings, sending offers, follow-ups and additional sales. You will have an important role in terms of being our costumers’ first contact. We want to make sure we provide the best service - although this isn’t a passive customer care role- we are looking for someone who sees the bigger picture.

SSABs upcoming fossil-free technology is the first true steelmaking transformation for centuries! Our customers around the world will get premium high-strength steel, adapted to the future.

All CVs must be submitted in English.

Main Responsibilities

• Handle purchase orders of stock plates
• Marketing support
• Open new accounts
• Register claims into system and request credit/debit notes
• Coordinate with the different departments and logistics in order to give accurate info to customers
• Give back up and support to sales team

About You

• Preferably you have a bachelor degree in sales/international sales with a minimum of 2 years’ experience in a similar position
• You are motivated and see opportunities
• You are service minded and communicative
• You are a team player
• You have English and French communication skills
• Knowledge in Microsoft Office and SAP would be a plus

Our offer

We offer a wide range of appreciated benefits to our employees. Some examples of these are listed here:

• Become a part of our global SSAB family
• Work in a developing, exciting and fast pace industry with carrier opportunities
• A well prepared onboarding plan to make sure you succeed

About Us

Becoming part of the SSAB family means joining a journey. A journey that we believe is essential for the sustainability of this planet. Steel has been one of the most important materials for developing our society and it will continue to be so. In the roofs over our heads, in the bridges connecting our cities and in the cars of tomorrow. At SSAB we are proud of our history and leadership in high-strength steel. But we are also aware that the production of steel is one of the largest emitters of greenhouse gases in the world. That has to change. That is why we have developed the world’s first fossil‑free steel production and have committed to becoming largely fossil‑free. As part of SSAB you will be instrumental in realizing this goal and pushing for the green transformation of the whole steel industry.

About The Team

SSAB Special Steels has global responsibility for sales of SSAB's quenched and tempered (Q&T) steels and advanced high-strength steels (AHSS) as well as for steel and plate production in Oxelösund, Sweden, and Mobile, USA.