Custome project manager F/H

CAILabs; Rennes; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

CAILabs is seeking a product-focused project manager to lead customer projects from pre-sales through delivery. You will act as the primary interface between customers and internal teams, ensuring their needs are understood, translated into solutions, and delivered on time with high quality.

You will contribute to deploying strategic space-related projects, driving the lifecycle of initiatives with strong collaboration across product, technical, operations, and sales teams.

Qualifications

• Experience leading customer projects from design through delivery.
• Ability to translate customer needs into workable solutions.
• Strong communication with product, technical, and sales teams.

Responsibilities

• Manage customer projects from design to delivery, including planning, milestones, and reporting.
• Act as the main interface between customers and CAILabs teams to ensure satisfaction.
• Collaborate with cross-functional teams to translate requirements into deliverables.
• Contribute to project validation stages with the customer and support pre-sales activities.

Skills

Project management

Customer liaison

Pre-sales

Cross-functional teamwork

Job description

At Cailabs, you don’t simply manage projects: you help advance science and turn cutting-edge technologies into concrete solutions.

As our Optical Ground Station (OGS) projects continue to grow and we expand into new markets, you will work on demanding technology projects at the intersection of research and industry, where every achievement has a tangible impact.

Your mission

As part of the Product team, you will manage customer projects from the pre-sales phase through to delivery, with one key objective: ensuring customer satisfaction and meeting our commitments.

Acting as the key interface between our customers and Cailabs teams, you will represent the customer internally. You will ensure that their needs are fully understood, addressed by the teams, and accurately translated into the solution developed and the expected deliverables.

You will contribute to the deployment of strategic space projects for Cailabs, working at the heart of rapidly developing technologies and markets, while driving projects through every stage of their lifecycle.

Project Coordination & Management

• Manage customer projects from design through to delivery, including planning, milestone tracking, reporting, and ensuring compliance with cost, schedule, and quality requirements.
• Prioritize objectives, identify risks, and anticipate potential roadblocks.
• Coordinate the various internal stakeholders and ensure the progress and quality of deliverables.
• Take part in the different project validation stages with the customer.

Pre-Sales & Customer Relations

• Understand customer needs and propose suitable solutions in collaboration with the technical and sales teams.
• Act as the customer’s main point of contact throughout the project, fostering transparency, clear communication, and customer satisfaction.
• Gradually contribute to project costing during the pre-sales phase.

Communication & Cross-Functional Collaboration

• Ensure smooth communication between all stakeholders: customers and partners, the Product team, Technical teams, Operations, and the Sales team.
• Represent the voice of the customer internally and ensure that their needs are clearly understood and taken into account.
• Share feedback from the field and contribute to the continuous improvement of our solutions.