Head of Deployment & Services

Cailabs; Rennes; On-site; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Team bonding events

Health insurance (100% employer-paid)

Bonus scheme

Career growth opportunities

Job summary

Cailabs in Rennes, France, is seeking a Head of Deployment & Services to build and scale an international deployment organization for optical ground stations and support services.

You will define the operating model, lead multidisciplinary teams, and ensure delivery quality, customer satisfaction, and growth while shaping service offerings in collaboration with Product and Sales.

Qualifications

• Significant experience leading deployment, service, or operational support teams in industrial/tech environments with international scope.
• Ability to structure organizations, support growth, and implement processes, tools, and KPIs for operational excellence.
• Proven leadership in uniting multidisciplinary teams and managing technically challenging activities.

Responsibilities

• Build and structure the Deployment & Services organization with clear vision, processes and tools.
• Develop high-value service activities and standardize service delivery and maintenance offerings.
• Ensure successful, cost-controlled delivery of international deployments and sustained customer satisfaction.

Skills

Leadership

Strategic vision

Team building

English proficiency

Operational excellence

International deployment experience

Education

Engineering degree

Job description

The company

Founded in 2013, Cailabs designs, manufactures, and develops innovative photonic solutions for the space, industry, telecommunications, and defense sectors. A global specialist in laser shaping, the company has accelerated its growth in the space field with turnkey optical ground stations that integrate atmospheric turbulence compensation technology. This makes it one of the first companies to harness very high data rates enabled by optics in a commercial ground station.

Cailabs currently has more than 200 employees, including 41PhDs. With 29 patent families filed, the company is one of the most innovative companies in France. It is headquartered in Rennes, with offices in Paris and Washington (USA).

Post description

As part of the growth of our business activities,Cailabs designs, deploys, and maintains complex optical communication systems worldwide for the space, defense, and telecommunications sectors. Optical Ground Stations (OGS), which contribute to the development of next-generation space communications, are a key pillar of this ambition, alongside other advanced optical communication solutions developed by the company.

To support this scale-up, we are looking for our future Head of Deployment & Services.

Reporting to the Operations Director, you will take ownership of a strategic challenge for the company: building an organization capable of deploying, supporting, and ensuring the availability of our systems on an international scale. At the crossroads of business growth, operational excellence, and customer satisfaction, you will define the organization, service portfolio, operating model, and processes required to sustainably support the scaling of our activities.

In this role, you will play a key part in four major areas :

Build and structure the Deployment & Services organization

• Define the vision, organization, processes, and tools required to support the growth of deployment and service activities.
• Evolve the organization and its capabilities with a long-term perspective, anticipating future needs driven by Cailabs’ growth while maintaining a level of structure appropriate to the company’s development stage.
• Develop teams, strengthen competencies, and establish a high-performing organization capable of supporting Cailabs’ international expansion.

Develop high-value service activities :

• Design the processes, methods, and tools required to industrialize our service and deployment operations.
• Contribute to the development of service offerings related to maintenance and operational support, customer support, and system lifecycle services, working closely with Product and Sales teams to define service levels and standards of excellence.

Ensure the successful delivery and scaling of international deployments :

• Ensure execution quality, customer satisfaction, and compliance with cost, quality, and schedule commitments across all international projects.
• Monitor and improve the overall performance of deployment activities, ensuring customer commitments are met, intervention quality remains high, and operational processes are continuously improved.

By joining Cailabs, you will find :

• The opportunity to take part in an incredible human adventure, working alongside colleagues who share a strong team spirit built on challenge, intellectual stimulation, and responsiveness;
• The chance to join a dynamic organization that combines agility with resources aligned with its ambitions;
• A cutting-edge technology company involved in every stage, from prototype development to industrialization phase.

Profile required

• You hold an Engineering degree and have significant experience leading deployment, service, or operational support and maintenance activities within demanding industrial and technological environments with an international scope.
• You have demonstrated your ability to structure organizations, support growth, and implement the processes, tools, and KPIs required to achieve operational excellence.
• As a recognized leader, you know how to unite and develop multidisciplinary teams while managing activities with significant technical and operational challenges.
• With strong strategic vision, natural leadership, and excellent collaboration skills, you thrive in fast-evolving environments and are fluent in professional English, both written and spoken.

Benefits

• Regular opportunities for team bonding and social events (annual seminar, team lunches, group games, sports activities, etc.);
• 100% employer-covered health insurance;
• A bonus scheme rewarding both collective and individual performance;
• Joining Cailabs also means having the assurance that everything will be put in place to help you perform, grow, and take on new challenges

Required languages

• English - Level advanced