CRM INTERNSHIP

The Estée Lauder Companies; Neuilly-sur-Seine; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

The Estée Lauder Companies in Paris leads a dynamic EMEA CRM team focused on transforming consumer journeys across email, SMS, push and WhatsApp. You will support multi-channel CRM campaigns, leverage Braze, and collaborate with Global and Brand teams to drive engagement for MAC, Estée Lauder, Clinique and more.

Join a collaborative, learning-oriented environment and gain hands-on experience with leading CRM platforms while contributing to strategic lifecycle initiatives across markets.

Qualifications

• Experience planning and executing multi-channel CRM campaigns.
• Ability to analyze consumer behavior and deliver insights.
• Familiarity with Braze or similar CRM platforms.

Responsabilités

• Assist in planning and execution of multi-channel CRM campaigns (email, SMS, push, WhatsApp).
• Raise tickets with external agency to support campaign implementation.
• Manage email templates using Figma.
• Monitor campaign performance and share results with Global and Brand teams.
• Contribute to consumer lifecycle strategies for key brands.

Connaissances

CRM campaigns

Email marketing

Multi-channel

Figma

Analytics

Braze

Campaign planning

Outils

Braze

Figma

Description du poste

Join a digital-native, agile and collaborative team at the heart of ELC’s transformation.

Based in Paris, the EMEA CRM team supports all brands of the Estée Lauder Companies group, including Estée Lauder, MAC, Bobbi Brown, La Mer and more.

We sit at the junction between the Global Headquarters in New York and the affiliates across Europe, the Middle East, Africa & India, collaborating with a wide variety of stakeholders across markets.

Our mission is to constantly improve the consumer journey: by implementing new CRM triggers, personalizing communications, and creating a seamless experience across all channels (emails, SMS, push, Whatsapp…).

The ultimate goal? Driving stronger consumer engagement and building lasting relationships with the brands.

About Your Responsibilities

1. CRM Campaign Activation

• Assist in the planning and execution of multi-channel CRM campaigns (email, SMS, push notifications, WhatsApp, etc.).
• Raise tickets with the external agency to support campaign implementation.
• Manage email templates using Figma.
• Monitor campaign performance and share results with key stakeholders, including Global and Brand.com teams.

2. Strategy & Innovation

• Contribute to the development of consumer lifecycle strategies for key brands such as M·A·C, Estée Lauder, and Clinique.
• Benchmark CRM best practices and emerging trends within the prestige beauty industry and beyond.

3. Consumer Insights & Analytics

• Analyze consumer behavior and purchasing patterns across brands and markets.
• Deliver actionable insights to the team and key brand stakeholders.

Why Join Us?

• Be part of a collaborative and supportive team that values knowledge sharing and continuous learning.
• Work on meaningful, high-impact projects in an international environment.
• Learn from leading CRM experts within one of the world's top beauty companies.
• Gain hands-on experience with Braze, one of the most powerful consumer engagement platforms.