Corporate Travel Agent - Amadeus/Sabre

Navan; Paris; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Navan in Paris is hiring a Travel Consultant to support travellers by chat, phone, and email. You will manage bookings (air, rail, hotel) using major GDS systems and help customers navigate the Navan platform.

This is a hybrid role requiring in-office presence about 1 day per week or ~4 times monthly. Ideal candidates have 3+ years in travel bookings and GDS experience, with fluent French and English, strong customer service skills, and comfort with tools like Gmail, Zendesk, Slack and

Qualifications

• 3+ years as Travel Consultant with air/rail/hotel bookings.
• 3+ years using GDS systems (Sabre/Amadeus/Galileo).
• Fluent in French and English; strong communication skills.
• Experience in contact center or customer-facing roles.
• Proficient with Gmail, Zendesk, Slack and Salesforce.
• Flexible to rotating shifts; hybrid work in Paris.

Responsibilities

• Provide top-tier travel support via chat, calls, and emails.
• Maintain up-to-date knowledge on suppliers, destinations, and systems.
• Assess customer needs, urgency, and preferences.
• Handle hotel, flight, car, and rail bookings accurately.
• Guide customers to self-service options on Navan platform and app.
• Respond promptly to meet SLA expectations.
• Follow policies and ensure global compliance.
• Provide feedback to stakeholders on progress and processes.
• Participate in team meetings on products and industry updates.
• Stay current on travel industry best practices.

Skills

GDS proficiency

Air/rail/hotel bookings

Bilingual French/English

Customer service

Multitasking

Problem solving

Communication

Tools

Gmail

Zendesk

Slack

Salesforce

Job description

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Services team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. This is a hybrid role requiring 1 day per week onsite or 4 times per month with presence at our Paris office.

What You’ll Do:

• Provide top-tier travel support via chat, calls, and emails


• Maintain up-to-date knowledge on suppliers, destinations, and systems


• Quickly assess customer needs, urgency, and preferences


• Accurately handle hotel, flight, car, and rail bookings


• Guide customers in self-service options on the Navan platform and app


• Respond promptly, meeting SLA expectations


• Follow company and customer policies, ensuring global compliance


• Give feedback to stakeholders on goal progress and key processes


• Participate in team meetings on products, suppliers, and industry updates


• Stay current on travel industry best practices


• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo)


• Language: Fluency in French and English (both languages are required)


• Customer Service: Background in contact center or customer-facing roles


• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce


• Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 7 PM


• Working Model: Hybrid (4 times per month in office , 1 per week )


• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues


• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Note: Please submit your application in English

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