Corporate Travel Agent - Amadeus/Sabre - Paris

Navan; Paris; Híbrido; EUR 33.000 - 45.000; Jornada completa

Descripción de la vacante

Navan is seeking a Travel Experience Consultant based in Paris to help travelers with bookings across air, rail, and hotel. You will resolve issues, communicate effectively with customers, and collaborate with internal teams to ensure a seamless travel experience.

This hybrid role requires a consistent onsite presence of three days per week at our Paris office, with two days remote. Fluency in French and English, plus experience with GDS systems, are essential to succeed.

Formación

• 3+ years as Travel Consultant for air, rail, and hotel bookings.
• 3+ years with GDS (Sabre, Amadeus, Galileo)

Responsabilidades

• Provide top-tier travel support via chat, calls, and emails
• Handle hotel, flight, car, and rail bookings accurately
• Guide customers in self-service options on Navan platform and app
• Meet SLA expectations and respond promptly
• Maintain knowledge of suppliers, destinations, and systems
• Provide feedback to stakeholders on goals and processes
• Stay current on travel industry best practices

Conocimientos

French & English

Customer service

Multitasking

Travel knowledge

Herramientas

Gmail

Zendesk

Slack

Salesforce

Descripción del empleo

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Services team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. This is a hybrid role requiring a consistent onsite presence of three days per week at our Paris office.

What You’ll Do:

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience : 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo)
• Language : Fluency in French and English (both languages are required)
• Customer Service : Background in contact center or customer-facing roles
• Tech Skills : Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability : Flexible to work rotating shifts, Monday to Friday, between 7 AM and 7 PM
• Working Model: Hybrid (3 days in-office, 2 days remote)
• Skills : Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude : Empathetic, professional, and excellent at communicating verbally and in writing

Note: Please submit your application in English