Contract Manager – Hybrid Logistics & Client Lead

International Logistics Group; Hours; Hybrid; EUR 65,000 - 89,000; Full time

Benefits offered by this job

Pension plan

Life insurance

Health plan (Healthshield)

Discount perks

Holiday buy/sell

Birthday leave

Free on-site parking

EV charging facilities

Employee awards

Employee assistance programme

Job summary

International Logistics Group in the UK/France region is seeking a Contract Manager to lead a large client operation across the UK and Poland. You will build and coach a team of Senior and Client Logistics Coordinators, manage day-to-day service delivery and drive improvements while maintaining SLAs.

This role offers a hybrid working pattern and exposure to fast-growth logistics environments. You will be responsible for client management, operational excellence, risk mitigation, and continuous

Qualifications

• Experience in logistics, supply chain, operations or fulfilment within a 3PL or similar environment.
• Experience managing a key client in a similar or transferable role.
• Strong people management skills, or the ability to lead and develop a team effectively.
• Excellent communication, negotiation, and relationship-building skills, with the confidence to influence at all levels.
• A strategic mindset, with the ability to make decisions while also taking a hands-on approach to problem-solving.
• Strong analytical skills, with the ability to interpret data and drive informed decisions.
• Experience using systems such as WMS, TMS, OMS, CRM, and ticketing platforms.
• Demonstrated success in process improvement, change management, and optimisation initiatives.
• Ability to manage competing priorities in a fast-paced, dynamic environment.
• Highly dependable, able to work with minimal supervision and take initiative to deliver the best outcomes for the client and business.

Responsibilities

• Leading and developing a team of Senior and Client Logistics Coordinators to drive high performance and engagement.
• Owning day-to-day customer service operations, ensuring a consistently high standard of delivery.
• Acting as the senior escalation point for client issues, driving timely resolution and a culture of first-time fix.
• Building strong client relationships as the key point of contact, influencing outcomes internally and externally.
• Ensuring end-to-end operational activity runs to plan and in line with SLAs, proactively managing risk.
• Collaborating with internal teams to ensure aligned and seamless service delivery.
• Leading client reviews, sharing performance insights and driving continuous improvement initiatives.
• Supporting onboarding of new services and working with the client on forecasting and planning relations.

Skills

Logistics management

People management

Client relationship management

Communication & negotiation

Strategic thinking

Data analysis

Tools

WMS

TMS

OMS

CRM

Ticketing systems

Job description

International Logistics Group in the UK/France region is seeking a Contract Manager to lead a large client operation across the UK and Poland. You will build and coach a team of Senior and Client Logistics Coordinators, manage day-to-day service delivery and drive improvements while maintaining SLAs.

This role offers a hybrid working pattern and exposure to fast-growth logistics environments. You will be responsible for client management, operational excellence, risk mitigation, and continuous