Confirmed Technical Writer Freelance

swanio; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Swan seeks a talented Technical Writer to join our Documentation team on a freelance basis. You will develop content across our documentation ecosystem, including user guides, help articles, and UI copy.

The role emphasizes a docs-as-code workflow, collaboration with Product, Engineering, Design, Marketing, and Customer Experience, and ongoing content optimization. You will drive high-quality, accessible content while balancing multiple projects in a fast-paced environment.

Qualifications

• 3+ years as a technical writer, with ability to manage multiple projects.
• Fluency with docs-as-code workflows (Git, Markdown/MDX) and content migration.
• Clear and engaging writing for diverse audiences.
• Experience with accessibility and localisation practices.
• Ability to collaborate across Product, Eng, Design, Marketing.

Responsabilités

• Create and maintain content in a docs-as-code workflow.
• Produce user guides, help articles, and UI copy.
• Leverage AI tools to improve workflow while ensuring quality.
• Collaborate with cross-functional teams to gather requirements.
• Improve content processes and use dashboards to track performance.
• Manage lifecycle from creation to publication.

Connaissances

Docs-as-code fluency

Git

Markdown/MDX

Editorial excellence

Accessibility & localisation

Growth mindset

Formation

3+ years experience in technical writing

Outils

Zendesk

CMS

Docs tooling

Description du poste

About Swan

Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand. Swan processes over €1.5 billion in monthly transactions for more than 150 companies, such as Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, Swan has growth capital from Lakestar, Accel, Creandum, Bpifrance, and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution regulated by the French banking authority (ACPR).

Job description

Swan is seeking a talented, fast-moving, and driven Technical Writer to join our Documentation team on a freelance basis. We\'re a team of ambitious individuals driven by clear communication and a passion for continuous improvement. We tackle complex challenges collaboratively, and our team ensures partners, their users, and internal teams can leverage our product. Our content includes technical product documentation, localized help articles, partner e-learning, UX writing, and partner communications. As a Technical Writer at Swan, you will be a key enabler of our product\'s success, impacting user adoption and satisfaction.

Your mission

As a Technical Writer, you will develop and refine content across Swan\'s documentation ecosystem. You are a driven go-getter who moves fast, balances multiple projects, and collaborates across teams to deliver a unified, user-centric content journey.

Core responsibilities include:

• Docs-as-code production and migration: Write and maintain content in a docs-as-code workflow (Git, Markdown/MDX). Migrate existing content, such as help centre articles, into version-controlled repositories with peer review.
• Full content creation: Independently write clear, accurate content for moderately complex features across various asset types—including user guides, help centre articles, and UI copy.
• Smart tool and AI workflow execution: Use approved AI tools to improve workflow efficiency, ensuring final content is high-quality, accurate, and human.
• Proactive collaboration: Work with Product, Engineering, Design, Marketing, Customer Experience, and Implementation teams to gather requirements and manage expectations.
• Process and tool optimisation: Utilise core tools (Zendesk, CMS, docs-as-code) effectively and suggest improvements to content processes.
• Lifecycle and performance tracking: Manage content assets from creation to publication and use dashboards to track performance.

Preferred experience

What makes you a great fit

• Experienced technical writer: typically 3+ years, with experience managing multiple projects and meeting deadlines.
• Docs-as-code fluency: Experience with Git and Markdown/MDX; content migration across frameworks is a plus.
• Strong editorial eye: Self-editing and peer review skills; clear and engaging writing for different audiences.
• Go-getter mindset: Proactive in fast-paced environments; gather user and team feedback.
• Technical and tool literacy: Ability to learn and explain moderately complex technical concepts.
• Accessibility and localisation champion: Apply best practices for accessibility and global localization.
• Growth-minded: Open to feedback, adaptable to new tools, reliable team contributor.

It\'s okay if you don\'t tick every box—if you\'re passionate about creating impactful documentation and have core skills, please apply.

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

We value diversity in work experience, skills, and personality as part of recruitment.

Recruitment Process

• A 30-minute video call with our Talent Acquisition Specialist to get to know you, understand your career expectations, and answer questions.
• An interview with the Hiring Manager.
• A take-home case study followed by a debrief with a Peer.
• A final interview with a member of the Executive Committee.