Collections Manager

Jobtailor; Brest; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Jobtailor in Brest, France, seeks a collections/customer service specialist to manage a large client portfolio and secure timely payments. You will contact clients by phone, listen, propose solutions, and maintain strong relationships while handling disputes and coordinating with internal stakeholders.

The role emphasizes accounting processes, invoicing, credit notes, and reconciliation, with a team-oriented, adaptable approach. Multilingual skills are a plus.

Qualifications

• Strong experience in telephone-based customer service.
• Experience with accounting processes including invoices, credit notes, and reconciliation.
• Ability to work in a team and handle dissatisfied customers.
• Experience handling customers undergoing judicial reorganization or liquidation is a plus.
• Spanish or Italian language skills are a plus.

Responsabilités

• Manage a portfolio of 800 to 1,000 clients across all segments.
• Contact clients by phone to secure prompt payment of overdue invoices.
• Listen to clients, propose solutions, and maintain strong customer relationships.
• Resolve disputes and handle requests from internal and external stakeholders.
• Manage collective insolvency proceedings: file proofs of claim, communicate with court-appointed representatives, recover equipment, and monitor payments.
• Record activities in Salesforce, Odoo, and Aston AI.
• Suggest process improvements.
• Collaborate with the Collections team and the Finance Department.

Connaissances

Telephone-based customer service

Accounting processes

Client relationship management

Dispute resolution

Salesforce

Outils

Odoo

Aston AI

Description du poste

• Manage a portfolio of 800 to 1,000 clients across all segments
• Contact clients by phone and secure prompt payment of overdue invoices
• Listen to clients, propose solutions, and maintain strong customer relationships
• Resolve disputes and handle incoming requests from internal and external stakeholders
• Manage collective insolvency proceedings: file proofs of claim, communicate with court-appointed representatives, recover equipment, and monitor payments
• Find solutions to customer disputes, internal process issues, technical malfunctions, and accounting discrepancies
• Record activities in Salesforce, Odoo, and Aston AI
• Suggest process improvements
• Collaborate with the Collections team and the Finance Department

Requirements

• Strong experience in telephone-based customer service
• Comfortable with accounting processes, including invoices, credit notes, and account reconciliation
• Resourceful and adaptable, with the ability to find solutions and follow up on cases
• Ability to work as part of a team
• Comfortable speaking on the phone and interacting with customers, including dissatisfied customers
• Previous collections experience is not required
• Experience handling customers undergoing judicial reorganization or liquidation is a plus
• Spanish or Italian is a plus

Core Competencies

Demonstrates strong customer service skills with a focus on managing client relationships and resolving disputes. Proficient in accounting processes and experienced in using Salesforce, Odoo, and Aston AI for effective portfolio management.

Highest-signal resume keywords

• Telephone-Based Customer Service
• Accounting Processes
• Client Relationship Management
• Dispute Resolution
• Salesforce

Hard Skills

• Account Reconciliation
• Invoice Management
• Credit Note Processing
• Proofs of Claim Filing
• Payment Monitoring

Soft Skills

• Resourcefulness
• Adaptability
• Team Collaboration
• Customer Interaction
• Problem Solving

Industry Keywords

• Collections
• Judicial Reorganization
• Liquidation
• Customer Disputes
• Process Improvement

Tools & Technologies

• Salesforce
• Odoo
• Aston AI